I've been fighting with DJI over 2 swollen batteries for a month now. I bought the zoom in Aug 2018 / 3 batteries
and the Care refresh. I sent 2 of the batteries in after "swelling" to the point that I didn't trust them on the drone.
They insisted that I send in the drone with one swollen battery and then the Care refresh would get me a "refurb"
drone and 1 new battery. The drone is fine and I said I wouldn't do that and I even agreed to pay the $119(refresh charge) for (1) battery. That's $20 less than just buying another battery. No go. Support even called and refused to do that. So for $20 difference I'm done with DJI. Their "support" has absolutely no flexibility at all. I added it up
I've spent over $8700 buying their products but no more. If they won't stand behind the Care refresh then what
good is it?? And by the way no other batteries for my other drones are swelling (14 total) just 2 of the 3 that
came with the bundle.
S.L.
P4P / Spark / Mavic Pro / Mavic Air / Mavic Zoom / both
goggles /
Smart Controller etc etc
Care Refresh
is being fully honored. Indeed, support has no flexibility. Your batteries are well out of their 6 month warranty. However, your Refresh entitles you to one battery replacement
as part of a drone replacement for 12 months, so without sending in the old drone for a brand new drone with a new battery, they cannot help you. They tried. You refused. However, the only batch of bad M2 batteries are Production Dates of 2018.07 and 2018.08. None of the Production Dates after that have swollen similarly. Just buy a couple of new M2 batteries and fix the problem. At best, the Refresh would have saved you $20 on one battery, but only if you replace the drone at the same time. You refused.
I've been in your shoes. My
M2P camera was damaged in a crash. I sent it in for repair. DJI refused to repair the camera alone at any price without sending the drone in. They finally agreed, and quoted a price of $599, the full price of a new
M2P camera. Based upon the parts list for
M2P camera repairs, it should have been $250 including labor. They finally agreed to the $250 but refused to do the repair without the drone. I refused because I had installed a Zoom camera on it and was using it every day for a job, and could not be without it. I even offered to buy a refurb
M2P drone
from them, if they would apply the $350 discount (over the cost of a new $599 camera) to the price. No refurbs were available
for sale. I told them I needed a month to complete the job, and would send the drone in then, to complete the process. They said they could not keep the case open that long, and wanted to immediately send the camera back. I refused, and they finally relented, agreeing to wait up to 4 weeks more to send the drone in, or ANY other functioning M2 aircraft. MidCityHobby was selling new bare M2 aircraft for $650. I bought one, sent it in, paid the $250 camera repair invoice, and DJI sent me a brand new
M2P back, and even offered me the option of buying a Refresh policy on the entire new
M2P! No one had ever sent a camera alone in for repair before, and they will not be allowed to do so now! You must send in the drone so they can quote you a camera repair, so they can send you a brand new drone with a new camera already installed at the factory. DJI no longer repairs anything. The repair quotes are simply your cost of a brand new drone replacement from their stock of plain box new drones without accessories.
Hope this helps explain the process, so you and everyone else can better understand it.
It worked out well for me, because I now have an
M2P and an
M2Z with a single controller, rather than having to keep swapping cameras every time I wanted to change focal lengths. It takes just 15 seconds to bind the other aircraft to the controller. Far easier and safer!
