Hi. I purchased the Tripletek 8 Pro when released. On paper it sounds good. 21 megapixel camera is the worse I ever used. Colors are so washed out and terrible in every other way and no reason in the world why this would be the case in this day and age. Bottom Line....Tripletek does not have the knowledge or support resources to make the hardware work optimally...the unit has never had a firmware update or Android update since it's release years ago. They were able to manufacture the unit so that it is operational but unable to optimize it's components to perform as the hardware is capable of...(ex- 21 mp camera that takes horrendous pictures, poor video playback even when using "Total Commander" as the playback app, even the Tripletek startup logo has lag...how crazy is that!!! etc.) hence no updates (firmware or Android) because no one within the company knows how I can only assume. Zero support for this device right out of the box. I can only assume the same for their newest unit.
TriplTek 8 Pro - Poor video performance
- Thread starter DmitryGlinka
- Start date
The TRIPLTEK 8 has received 14 firmware updates over the air since it was released back in 2021. We support all our customers in less than 24 hours. The 4k playback has been optimized as much as possible, although the hardware was not designed to play 4K. There are some hardware compromises on the TRIPLTEK 8 due to the thermos to keep the sustained brightness even when the temperature outside is over 120F
On the TRIPLTEK 9 the hardware was optimized specifically to play 4K files while keeping the thermos in optimal temperature range, thanks to the new GPU lower running temperatures.
I do want to add...I love my Tripletek 8 Pro and would purchase again any day of the week. Its build is top quality all they way around. So solid with it's premium build. The screen is so bright, is google certified and pretty much runs any google play or Android app, can accept an sd card for additional storage, large high res display, extreme military rating (military grade is better then most IP ratings)
I want to add that I would repurchase the Tripletek 8 Pro again any day of the week. Its probably the best built tablet I ever purchased. Premium build all the way around with a Military Grade rating surpassing IP 66. Accepts SD cards for extra storage, Google certified, runs Android/ Google apps, can be used as your primary cell phone because it has a slot for a sim card, large high res screen that is bright enough on its own in direct sunlight without overheating for drone flights, large internal storage, good hardware just not up to par for what it's capable of but not much worse then anything else out there. DJI drone usage is phenomenal with excellent reception when flying and filming. I still love this thing and would purchase the 9 inch in a second if this wasn't still working for me. I feel this device should be almost as good as the 9 inch and now that the 9 inch is available maybe some of those features or upgrades of the 9 inch will be passed on to those who have supported their products in the past by a firmware, software, or operating system update.
Thank you so much for your feedback. The TRIPLTEK 9 has been developed with all the experience learned from the Tripltek 8 in mind.
We would like to thank users like you for sharing your feedback with us and helping us improve and add the functionalities that you have been asking for.
We would like to thank users like you for sharing your feedback with us and helping us improve and add the functionalities that you have been asking for.
The TRIPLTEK 8 has received 14 firmware updates over the air since it was released back in 2021. We support all our customers in less than 24 hours. The 4k playback has been optimized as much as possible, although the hardware was not designed to play 4K. There are some hardware compromises on the TRIPLTEK 8 due to the thermos to keep the sustained brightness even when the temperature outside is over 120F
On the TRIPLTEK 9 the hardware was optimized specifically to play 4K files while keeping the thermos in optimal temperature range, thanks to the new GPU lower running temperature
That's great news. Maybe I'm missing something. Maybe these updates happened automatically in the background for me. I have my doubts whether my unit has been updated and would like to know what is the current firm ware build number. What version of Android should my device have. When ever I select check for updates my unit says "software up to date" here are my specs and let me know if maybe my unit updates it self automatically when I connect to the internet. Thanksmy unit is Build number: T852120221103 and it says my software is up to date version T852120221103_2138. Let me know if this looks like I'm up to date because I have never been given the opportunity to update my device...because it always comes back software up to date. Thanks. Sincerely Wayne S Cooper
I think I answered my own question. I purchased the Tripletek 8 Pro October 2021 and my build number is 11 3 22. Definitely a newer build since the purchase date. I take back the comment regarding support. As a footnote on my device, you tube videos, Netflix, etc as well as everything else looks great when played back at lower resolutions when necessary. Looks like 4 k to me even if it isnt. Probably due to the high res monitor and this device really does have exceptional hardware. Thanks for the response and informing me of my misjudgement
Please contact support, it has been new updates your TRIPLTEK 8 should receive it. The last one was on April 25th. They will let you know how to update it.I think I answered my own question. I purchased the Tripletek 8 Pro October 2021 and my build number is 11 3 22. Definitely a newer build since the purchase date. I take back the comment regarding support. As a footnote on my device, you tube videos, Netflix, etc as well as everything else looks great when played back at lower resolutions when necessary. Looks like 4 k to me even if it isnt. Probably due to the high res monitor and this device really does have exceptional hardware. Thanks for the response and informing me of my misjudgement
Thank you
I'm dealing with same problem. Tripltek 8 pro. I hate that I can't download the h 265 videos. I just use my S23 ultra cell to get the video. Kind of sucks
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