I've decided to quit flying it all together until I can get it repaired, does anyone know what the average turn around time is for repairs?
I've had Good and Not So Good Service when sending my
Mini 2 into the Fort Worth Service Center in Texas. This was all done with an active Care Refresh policy. The first time, I crashed my
Mini 2, I emailed DJI Support and I had the return shipping label in two hours. I sent the drone out that day. Tracking says it arrived in 3-days. They notified me within 4-hours of it arriving. I was emailed that a new one was sent out the next day. I received tracking information the next day. It arrived 3-days later… so it took about 8-days, including the weekend…
Now, the "Not So Good service" the drone I received was defective and I started receiving an Error Code 30080 within a week. I again notified DJI by email and again I received instructions to return it and the prepaid shipping label. I sent it back the next day. Three or four days later I was notified that they had received it and had "sent it in for service," a few days later, I received a repair estimate with the defective items listed. The Repair cost was estimated at $78.00, but since it was under warranty, there would be no charge and I was asked if I authorized the repair.
I said, "Of Course, Repair It, Why would You Even Ask?" After a week, I followed up with an email and they replied the next day that they did not know why it was sent for repair and that I would have a new one sent out immediately. After 3-more days, I emailed them again and asked for the tracking number as I had not been notified that the new one had been shipped.
They had no tracking number and they did not know why one had not been shipped.
I immediately decided to try to negotiate a "small settlement" to make this right. I reminded them that I had been sent a defective replacement drone and they seemed to have lost my drone and its account. I also reminded them that I had lost the use of my drone for almost a month now and that was as a minimum also wasted Care Refresh time and I asked for them to make this right by adding the Fly More Accessories as a way to make it right. I knew I was shooting for the Moon, but as the old saying goes, "If you do not stretch, you will never reach…"
They apologized and said they could not do that, so I downsized my request and asked for just one new battery. That they agreed to and sent me a Coupon to the DJI Store. I got a New
Mini 2 Smart battery with Free shipping…
So the Not So Good turned out to be Not So Bad…
Yeah, it was a bit of a "Goat Rope" concerning getting a replacement for the defective Replacement, but I got some "Good Cheese" from that Goat Rope in the end and (Knock on Wood), that replacement Drone has been a dream to fly since, especially now that I have three batteries…
Good Luck to you…
