In no way is he ever out $4500! DJI already sent him back his $1400 RC Pro 2 back, along with the three batteries ($600), 240W charger ($200), bag ($100), and spare props ($60). So, he still has $2300 of his $4500 smuggled Creator Combo in his possession. He is awaiting either a $2200 refurb (if DJI is successful at helping him) or the return of his dropped Mavic 4 Pro with broken gimbal, and a refund of the $165 he paid for the possible repair. Considering that DJI has informed everyone with DJI Care (which he did not purchase) that it is taking 60-90 days to process all refurb replacements, after 3 weeks to go ballistic over DJI's generous attempt to help him, when everyone else has to wait 2-3 months, is ridiculous. A potential attempted replacement is in an already anticipated Customs Hold. It's only been 3 weeks, not 3 months! He is not yet out ANYTHING! Watch the two videos to hear the facts instead of the clickbait titles FALSELY claiming confiscation and seizure when it is merely in a customs Hold, and pretending it is HIS $4500 drone, when the package only contains a $2300 refurb drone with nothing else inside. He never paid for this drone. It still belongs to DJI. He paid $165 for a repair of a gimbal of a drone he dropped and broke, that he had smuggled into the US by a courier/drone mule. No sympathy for his "horrible plight!" DJI has every right to now just send him back his broken drone in TX and just refund his $165. They owe him nothing else!
Update on Mav 4 Pro confiscated by Customs
- Thread starter 1gratefulflyingdawg
- Start date
Stay on topic to prevent this thread from being closed!
AnzacJack
Australian Defence Veteran
What is the topic.
The individuals issue, or the wider issue you guys in the US are having with acquiring DJI products at the moment
The individuals issue, or the wider issue you guys in the US are having with acquiring DJI products at the moment
Didn't see this thread until now but I'm the one in these videos and wanted to provide you all an update. Sorry if they appear click-baity, I hate the fact that YT forces you to use such tactics for views but here we are. However, the content is genuine.
After 3 months it was indeed confiscated. DJI asked to send another one to a friend outside of the US so I gave them the address of a friend in England, who then sent to me via Royal Mail which then goes through USPS here in the US. It was scheduled to arrive today but I just got a notification that it has been taken by customs. So still no drone.
BTW all the accessories they sent mean absolutely nothing if I don't have a drone to apply them to. I asked DJI if I could simply send them back with the original receipt and get a refund, to which they flat out refused. All in all at the moment, with the now additional shipping costs, I have over $5000 invested into a drone I cannot possess.
After 3 months it was indeed confiscated. DJI asked to send another one to a friend outside of the US so I gave them the address of a friend in England, who then sent to me via Royal Mail which then goes through USPS here in the US. It was scheduled to arrive today but I just got a notification that it has been taken by customs. So still no drone.
BTW all the accessories they sent mean absolutely nothing if I don't have a drone to apply them to. I asked DJI if I could simply send them back with the original receipt and get a refund, to which they flat out refused. All in all at the moment, with the now additional shipping costs, I have over $5000 invested into a drone I cannot possess.
Interesting. Mine sat in customs for a week. FedEx sent a paper for me to sign and it was sent out a few days later.
Have you asked DJI to also return the original drone to you and your $65? None of these attempted replacements are "yours." They belong to DJI. What happens to them if you don’t receive them is their problem. Bottom line, they tried to help you and failed, but this is not their fault. You bought the drone internationally and you damaged it yourself by dropping it. Accept responsibility instead of blaming DJI. While you claim the return of all the other items in the Creator Combo are of no value without the drone, that simply isn't true. You bought another, so the three batteries and RC Pro 2 and the 240W charger are all usable, even by you. The drone itself has a value of the difference between the price paid minus the value of all the components. $3500 minus $840 for three batteries and $1400 for the RC Pro 2 and $160 for the 240W charger and the $85 hub and the $100 case. That's $3500 minus $2504. You are not out $5000. You are out $1000. Using click bait You Tube titles that misrepresent the situation to get views is totally on you, not You Tube.
It's actually $165 and yes, technically the replacement is indeed mine as this is what DJI agreed to. It's not their fault that customs took it up.
Not sure why you are so angry, I'm the one out of the drone and money here and it's clear you didn't even watch the video anyway.
Martyr much? You are out $165 for a repair that cannot be completed. Have you asked DJI for the return of the damaged drone? That's all you are entitled to, and a refund of your $165! Take responsibility. You broke your own drone.
You clearly disclose in your click bait video for views that you broke it, but you still won't accept responsibility. DJI owes you nothing other than the return of your BROKEN DRONE and the $165. Period. Full Stop!
Yes, as clearly stated in the video you obviously refused to watch because you're too upset at the clickbait headline. I get it, it's my fault and I deserve to be out of both the drone and money. Good enough for you?
If you had read my earlier posts in this thread, you would know that I watched your entire video, and I called you out for grossly misrepresenting the entire situation. DJI owes you nothing other than the return of your broken drone and $165.
Based upon the fact that DJI agreed to replace the drone, I do not agree. Perhaps if DJI sent a note of explanation to customs stating it was a warranty replacement, the whole issue could have been avoided. But then again, we are taking about the government...
I feel like DJI did everything they could under the circumstances and were fair about it. I believe (though can't be 100%certain) that after the 90 day period when the tracking number changed to invalid that they may have sent it back to DJI but can't be sure.
DJI was then good enough to send it (or another model) to my friend in the UK (at their request), who was then able to send it to me and it did finally arrive. I'll just say that I've never had a bad experience with their support, always top notch, friendly and efficient. They also didn't have to take it in on repair but they did anyway and it was decent of them.
It is what it is, I didn't vote for this government but like many others, we're stuck with the consequences of it.
This thread is about to be closed if the incivility continues
Glad you finally see it this way. That's the way I saw it from the beginning. Most importantly, when people vilify DJI for trying to help, even if their help is ultimately unsuccessful, it makes DJI even less inclined to try again for anyone else. That's my biggest concern, as the proud owner of two Mavic 4 Pro units that may require DJI USA repair help in the future. You apparently still haven’t asked DJI to return your original damaged drone and refund your $165, which is understandable, as you would rather have a new replacement instead, and it appears DJI is still trying to help you. I hope they succeed. It will undoubtedly take multiple attempts and some time. Just be patient in the mean time, and please stop bashing them.
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