In no way is he ever out $4500! DJI already sent him back his $1400 RC Pro 2 back, along with the three batteries ($600), 240W charger ($200), bag ($100), and spare props ($60). So, he still has $2300 of his $4500 smuggled Creator Combo in his possession. He is awaiting either a $2200 refurb (if DJI is successful at helping him) or the return of his dropped Mavic 4 Pro with broken gimbal, and a refund of the $165 he paid for the possible repair. Considering that DJI has informed everyone with DJI Care (which he did not purchase) that it is taking 60-90 days to process all refurb replacements, after 3 weeks to go ballistic over DJI's generous attempt to help him, when everyone else has to wait 2-3 months, is ridiculous. A potential attempted replacement is in an already anticipated Customs Hold. It's only been 3 weeks, not 3 months! He is not yet out ANYTHING! Watch the two videos to hear the facts instead of the clickbait titles FALSELY claiming confiscation and seizure when it is merely in a customs Hold, and pretending it is HIS $4500 drone, when the package only contains a $2300 refurb drone with nothing else inside. He never paid for this drone. It still belongs to DJI. He paid $165 for a repair of a gimbal of a drone he dropped and broke, that he had smuggled into the US by a courier/drone mule. No sympathy for his "horrible plight!" DJI has every right to now just send him back his broken drone in TX and just refund his $165. They owe him nothing else!
Update on Mav 4 Pro confiscated by Customs
- Thread starter 1gratefulflyingdawg
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AnzacJack
Australian Defence Veteran
What is the topic.
The individuals issue, or the wider issue you guys in the US are having with acquiring DJI products at the moment
The individuals issue, or the wider issue you guys in the US are having with acquiring DJI products at the moment
Didn't see this thread until now but I'm the one in these videos and wanted to provide you all an update. Sorry if they appear click-baity, I hate the fact that YT forces you to use such tactics for views but here we are. However, the content is genuine.
After 3 months it was indeed confiscated. DJI asked to send another one to a friend outside of the US so I gave them the address of a friend in England, who then sent to me via Royal Mail which then goes through USPS here in the US. It was scheduled to arrive today but I just got a notification that it has been taken by customs. So still no drone.
BTW all the accessories they sent mean absolutely nothing if I don't have a drone to apply them to. I asked DJI if I could simply send them back with the original receipt and get a refund, to which they flat out refused. All in all at the moment, with the now additional shipping costs, I have over $5000 invested into a drone I cannot possess.
After 3 months it was indeed confiscated. DJI asked to send another one to a friend outside of the US so I gave them the address of a friend in England, who then sent to me via Royal Mail which then goes through USPS here in the US. It was scheduled to arrive today but I just got a notification that it has been taken by customs. So still no drone.
BTW all the accessories they sent mean absolutely nothing if I don't have a drone to apply them to. I asked DJI if I could simply send them back with the original receipt and get a refund, to which they flat out refused. All in all at the moment, with the now additional shipping costs, I have over $5000 invested into a drone I cannot possess.
Interesting. Mine sat in customs for a week. FedEx sent a paper for me to sign and it was sent out a few days later.
Have you asked DJI to also return the original drone to you and your $65? None of these attempted replacements are "yours." They belong to DJI. What happens to them if you don’t receive them is their problem. Bottom line, they tried to help you and failed, but this is not their fault. You bought the drone internationally and you damaged it yourself by dropping it. Accept responsibility instead of blaming DJI. While you claim the return of all the other items in the Creator Combo are of no value without the drone, that simply isn't true. You bought another, so the three batteries and RC Pro 2 and the 240W charger are all usable, even by you. The drone itself has a value of the difference between the price paid minus the value of all the components. $3500 minus $840 for three batteries and $1400 for the RC Pro 2 and $160 for the 240W charger and the $85 hub and the $100 case. That's $3500 minus $2504. You are not out $5000. You are out $1000. Using click bait You Tube titles that misrepresent the situation to get views is totally on you, not You Tube.
It's actually $165 and yes, technically the replacement is indeed mine as this is what DJI agreed to. It's not their fault that customs took it up.
Not sure why you are so angry, I'm the one out of the drone and money here and it's clear you didn't even watch the video anyway.
Martyr much? You are out $165 for a repair that cannot be completed. Have you asked DJI for the return of the damaged drone? That's all you are entitled to, and a refund of your $165! Take responsibility. You broke your own drone.
You clearly disclose in your click bait video for views that you broke it, but you still won't accept responsibility. DJI owes you nothing other than the return of your BROKEN DRONE and the $165. Period. Full Stop!
Yes, as clearly stated in the video you obviously refused to watch because you're too upset at the clickbait headline. I get it, it's my fault and I deserve to be out of both the drone and money. Good enough for you?
If you had read my earlier posts in this thread, you would know that I watched your entire video, and I called you out for grossly misrepresenting the entire situation. DJI owes you nothing other than the return of your broken drone and $165.
Based upon the fact that DJI agreed to replace the drone, I do not agree. Perhaps if DJI sent a note of explanation to customs stating it was a warranty replacement, the whole issue could have been avoided. But then again, we are taking about the government...
I feel like DJI did everything they could under the circumstances and were fair about it. I believe (though can't be 100%certain) that after the 90 day period when the tracking number changed to invalid that they may have sent it back to DJI but can't be sure.
DJI was then good enough to send it (or another model) to my friend in the UK (at their request), who was then able to send it to me and it did finally arrive. I'll just say that I've never had a bad experience with their support, always top notch, friendly and efficient. They also didn't have to take it in on repair but they did anyway and it was decent of them.
It is what it is, I didn't vote for this government but like many others, we're stuck with the consequences of it.
This thread is about to be closed if the incivility continues
Glad you finally see it this way. That's the way I saw it from the beginning. Most importantly, when people vilify DJI for trying to help, even if their help is ultimately unsuccessful, it makes DJI even less inclined to try again for anyone else. That's my biggest concern, as the proud owner of two Mavic 4 Pro units that may require DJI USA repair help in the future. You apparently still haven’t asked DJI to return your original damaged drone and refund your $165, which is understandable, as you would rather have a new replacement instead, and it appears DJI is still trying to help you. I hope they succeed. It will undoubtedly take multiple attempts and some time. Just be patient in the mean time, and please stop bashing them.
You have missed the point it has nothing to do with how the drone was originally obtained or maybe it does. The basic point is US customs is not allowing DJI drones to be shipped in officially. It is not be held because of any tariff not being paid it is the US GOV claim that DJI is violating The Uyghur Forced Labor Prevention Act, which DJI has tried to prove is not true. So they using this tactic until they can push through the ban
"The basic point is US customs is not allowing DJI drones to be shipped in officially.The basic point is US customs is not allowing DJI drones to be shipped in officially."
Absolutely NOT TRUE. Several people have received drones, including myself. I have the Customs Documentation (all eight pages) to prove it, including the statement of custom fees. Best to stick to things you know instead of trying to pass off speculation for fact.
Ok several compared to how many wish to buy one. You are right speculation on my part from all things I have read. Further speculation DJI is closing shop in the US on sales and refresh service of drones because of the tariffs. Or maybe the possible ban, or maybe customs is not lettting drones from DJI even if all duties and tariffs are paid on shipments form China., now. Forget about DJI direct sales, why is Adorama and B&H having such a tough time sources them. Congratulations on your shipment, many other would have no problem paying whatever duty or Trump Tariff tax if they could be sure it would show up. That's is my speculation
The situation is confusing and far from conclusive. But that's part of the goal is to cause so much chaos that no one is able to focus on the real issues or determine what exactly is the problem. That's how government operates to keep you from being able to effectively redress their actions. Can you image if there was a transparent government memo entitled "How to prevent Chinese DJI drones from entering the US" published for everyone to see and read and "attack" or is it better to just let the rumors and innuendo and "unfounded" speculation swirl and leave it amongst the masses to fight it out as to the real reason they get their goods. Let some drones come in so those lucky few will speak up on social media and speak down to others not so fortunate and you take the heat off the entire situation and prolong almost indefinitely your ability to implement a dubious secret policy. In the end, it doesn't matter. DJI was stiff-armed to the point where they had little choice but to withdraw from an unfriendly situation which appears to them to be hostile and dishonest and deliberate so it doesn't matter much the actual truth. Today, the average American cannot easily buy a DJI drone in a free market but face significant government intrusion and that's a problem; it's a big problem. 2025 will be known as a dark year for drones in America.
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