Using Care refresh, will skins be a problem?

[Arnold]

I've decided to use my care refresh. Found out that there is a care refresh express where they will immediately ship a new drone after receiving the broken one without going through the damage assessment process. What I worry about is that I have applied a skin to the drone and if I send the drone back without removing the skins, will that be a problem? Has anyone had experience with that?

 

[Anthony Viscomi]

I've decided to use my care refresh. Found out that there is a care refresh express where they will immediately ship a new drone after receiving the broken one without going through the damage assessment process. What I worry about is that I have applied a skin to the drone and if I send the drone back without removing the skins, will that be a problem? Has anyone had experience with that?

I've read that most owner have been removing the skins prior to shipping back to DJI,

 

[Egika]

The problem could be that DJI will not transfer your skin to the replacement device.

 

[Anthony Viscomi]

The problem could be that DJI will not transfer your skin to the replacement device.

I can guarantee that would do that.

 

[Arnold]

The problem could be that DJI will not transfer your skin to the replacement device.

Oh I'm sure they wouldn't do that. I just worry that they might say they can't accept the broken device because it has a skin on it. And i worry that if I try to pull the skin off it might leave sticky residue all over.

 

[Egika]

Oh I'm sure they wouldn't do that. I just worry that they might say they can't accept the broken device because it has a skin on it. And i worry that if I try to pull the skin off it might leave sticky residue all over.

Don't worry. They'll service it for sure.