In another thread, I described how my Mavic Pro "fell out of the sky" with no power. I shared my .DAT file, and the general consensus was that either my battery was loose or that I had a battery failure.
Since my gimbal cable was broken, I had to decide whether to repair it myself or send it in. If I repaired it myself, I was worried that I might void my warranty AND the Care Refresh. But if I sent it in, then I might burn one of my two "refreshes" (and $79) for something simple. I decided not to take a chance with voiding my warranty, so I decided to send it in and hope for a warranty fix.
So when you go online to start the process, any type of damage to the drone must be categorized at "Crash or Water Damage". Then, you must choose between regular repair service and Care Refresh if you have it, and that Care Refresh is an expedited service. After you pay the $79, you are told to box the Mavic Pro and props (not the controller, battery, sd card, etc) and send it in.
After I mailed it, I realized that I forgot to remove the micro sd card and my uv filter. I contacted support to ask them to add a note to my file. Support basically said that they would add a note but that I might not get them back. What's worse is that they told me that once they charge you the $79, you have burned your first refresh and you can't get your money back NO MATTER WHAT.
So my question is: If you have a legitimate warranty issue, how are you supposed to send it in without burning your Care Refresh?
Since my gimbal cable was broken, I had to decide whether to repair it myself or send it in. If I repaired it myself, I was worried that I might void my warranty AND the Care Refresh. But if I sent it in, then I might burn one of my two "refreshes" (and $79) for something simple. I decided not to take a chance with voiding my warranty, so I decided to send it in and hope for a warranty fix.
So when you go online to start the process, any type of damage to the drone must be categorized at "Crash or Water Damage". Then, you must choose between regular repair service and Care Refresh if you have it, and that Care Refresh is an expedited service. After you pay the $79, you are told to box the Mavic Pro and props (not the controller, battery, sd card, etc) and send it in.
After I mailed it, I realized that I forgot to remove the micro sd card and my uv filter. I contacted support to ask them to add a note to my file. Support basically said that they would add a note but that I might not get them back. What's worse is that they told me that once they charge you the $79, you have burned your first refresh and you can't get your money back NO MATTER WHAT.
So my question is: If you have a legitimate warranty issue, how are you supposed to send it in without burning your Care Refresh?