Video start/stop/jerky and pixelated

zenfly2 · Mar 30, 2020

That's it my Video playback is starting,stopping,jerky and pixelated after not using it for 4mos after shoulder surgery..it was great before. Thanks in advance for looking and any help..

Thomas B · Mar 30, 2020

Same playback device?

zenfly2 · Mar 30, 2020

Thomas B said:
Same playback device?

Yes..my iMac...

Thomas B · Mar 30, 2020

zenfly2 said:
Yes..my iMac...

Current OS I assume.
All DJI software up to date?

zenfly2 · Mar 30, 2020

Thomas B said:
Current OS I assume.
All DJI software up to date?

I just pulled the chip from my Spark and played what I did 2 days ago and everything is fine there.. I went into the settings for the MA and the only thing I tried was a reset I found but didn't fix it... I'll go see if there are updates..I didn't get any notice of any..

Thomas B · Mar 30, 2020

If all your settings are OK and a restart doesn’t/didn’t help I’d contact DJI.... as big a pain as that can be.

zenfly2 · Mar 30, 2020

Thomas B said:
Same playback device?

Can I pull the chip from my Spark and try it in the MA without messing anything up?Should I format it if I do? I just found out in the MA "format" erases everything.. dahh,..that's how dumb I am.. thanks for the help.

zenfly2 · Mar 30, 2020

I really do appreciate the help from members here but doesn't anyone from DJI monitor these problems on the forum ?

Thomas B · Mar 30, 2020

zenfly2 said:
I really do appreciate the help from members here but doesn't anyone from DJI monitor these problems on the forum ?

Not to my knowledge. They have the DJI forums to watch.

zenfly2 · Mar 31, 2020

Thomas B said:
If all your settings are OK and a restart doesn’t/didn’t help I’d contact DJI.... as big a pain as that can be.

I sent an email to DJI yesterday and got an acknowledgment already this morning but no answer yet.. again thanks for your time.

zenfly2 · Mar 31, 2020

Thomas B said:
Not to my knowledge. They have the DJI forums to watch.

It's still dark here but I think I found the problem.. In the 3mos recovering from surgery not using it the Mavic somehow switched to 4K and I have nothing here to play 4K.. I switched it back to 1080, hit record and walked around the kitchen with bright lights, just played that 15sec on here and it seems to be working.. update when the sun comes up.

It was on 4K and it was my Imac freaking out. I'm so happy I don't have to send it away, maybe have my head examined.