What happens when I start DJI Care?

[incumbent]

hi,

i'm a fairly recent Mavic Mini pilot and photographer. yesterday i had a bad RTH experience [1] and it's a bit banged up but does appear to have a gimbal problem now (it can't move apparently) so i'm about to use my DJI Care and i'm wondering what i should expect.

i live in two cities 15h apart by car (i haven't flown since march because i think it's unethical to do so in my circumstances), and my next travel plan is that this saturday i'll be at my other place for six weeks, and i'm hoping that's enough time for a turnaround?

it also isn't clear if there will be any additional cost for my repairs.

the fuselage partially separated upon impact, it snapped back together. the battery button isn't seared precisely either. arms and propellers are fine which is pretty amazing when you watch my crash.

get some popcorn and schadenfreude! the video captures the magic of my panic. i need to rehearse the maneuver to pull the thumbsticks in to cut the motors because i could have fallen 4 feet on the balcony and probably caught it, or i could have had it drop 20ft to grass. instead it barreled into a tree and aimed itself into a hard impact on the street and under a car ??‍



more photos attached.

 

[incumbent]

if you're curious, this hasn't soured me on my sky camera at all! i'm pretty sure i'll end up with a mavic 2 with the big sensor or something like it within a year - i spend more on my cameras than the MM even with the Fly More bundle - i got it open box at best buy and i love it ?

 

[PhantomFandom]

hi,

i'm a fairly recent Mavic Mini pilot and photographer. yesterday i had a bad RTH experience [1] and it's a bit banged up but does appear to have a gimbal problem now (it can't move apparently) so i'm about to use my DJI Care and i'm wondering what i should expect.

i live in two cities 15h apart by car (i haven't flown since march because i think it's unethical to do so in my circumstances), and my next travel plan is that this saturday i'll be at my other place for six weeks, and i'm hoping that's enough time for a turnaround?

it also isn't clear if there will be any additional cost for my repairs.

the fuselage partially separated upon impact, it snapped back together. the battery button isn't seared precisely either. arms and propellers are fine which is pretty amazing when you watch my crash.

get some popcorn and schadenfreude! the video captures the magic of my panic. i need to rehearse the maneuver to pull the thumbsticks in to cut the motors because i could have fallen 4 feet on the balcony and probably caught it, or i could have had it drop 20ft to grass. instead it barreled into a tree and aimed itself into a hard impact on the street and under a car ??‍



more photos attached.

Welcome to the forum!

Typically they will examine the drone and give you a quote to repair it (at your cost) or use one of your Refresh incidents. Once you approve, they most likely will ship you a refurbished (sometimes brand new) unit back to you and you will most likely not get back your own drone.

The process usually takes one to two weeks at the repair facility plus the round-trip shipping time. During the pandemic I have heard of much longer waiting times. There is no guarantee on return time so it's just a guess if your 6 week window will work or not.

The replacement cost is clearly stated in your Care Refresh contract. Your first replacement will cost you a $40 fee.

 

[incumbent]

okay - i was quoted $140 and used dji care and for $40 they shipped me a new mini three days later.

but it isn't clear to me based on the prompting i get in dji fly if dji care actually followed me to the new mini, though serial number lookup says yes.

but the thing that's bothering me now is that i synced the remote and calibrated all the things, but i got a firmware error. i cleared the cache and tried again, still says i am current but that the firmware is old. lol?

how do i fix this ?