DJI Care Refresh.... Is it worth it?

JohnnyD913 · Sep 7, 2018

Bak said:
I have a feeling JohnnyD913 is codename for JohnnyDJI. No one would defend DJI that much that didn't have ties to the company.

Ok Johnny, this is the same thing I told Jack Shen in our BBB Dispute.
If what you say is true that the four replacements in a row that you sent me were new, and each and every one of them was soon after verified defective by your own service dept, then we could say that 100% of your new drones are defective, right?

No Johnny, I have it recorded in two different phone calls, begging for them to send me a new replacement instead of those defective, used drones they've been sending me, and their "supervisor" Thomas Bruno, said they NEVER send out new ones under Care Refresh.

Everyone in that company lies and when you catch them red-handed, they just continue to repeat the lie, I guess it's a Chinese Tactic. They're trying to wear me out so I go away, but I won't quit until I get what I paid for.

Here is my follow up video:

Bak,
I love it that you think some hill billy from Arkansas
Is UNDERCOVER DJI.
This is exactly how all rumors and lies fester
And people take what was SAID OR WRITTEN
and if it doesn’t fit their ideas it’s considered not true.
FIRST OFF TO ALL YOU DJI HATERS, why the
Hell do you keep buying DJI products?
I SWEAR to God if I complained as much about
DJI as most of you all do I WOULD NEVER BUY
ANOTHER DJI PRODUCT!!
How can a person continuously assault DJI,
Say crazy things that just isn’t true about them,
And then get on this forum and proclaim Dji
Sucks!!
LISTEN TO ME ALL YOU DJI HATERS:
ITS SIMPLE:
PLEASE DO ALL A FAVOR AND SELL YOUR EQUIP. Then close your acct. here SO U NO LONGER CAN
LIE!!
Bak, YOU NEED TO reread my post buddy cause
NO WHERE DID I EVER say THAT ALL MY MAVIC RETURNS WERE IN A ROW.
YOU HAVE NO F%#¥ing idea what took place
Between me and Dji!!!
Let me explain to ALL YOU WHO CANT READ
CORRECTLY OR MAYBE YOUR JUST LIKE
THE WOMEN IN MY LIFE THAT WOULD RATHER MAKE UP LIES FOR THE DRAMA
THAT FOLLOWS!!
DUDE you cannot go back in my post and
Find anything that says all my mavic refresh
Drones were returned “IN A ROW”!
So for all people like you that have dyslexia
Of the brain I’m gonna recount my experiences
Once more.
Now if you or others will read what I’m reporting
Without injecting your opinion or bias WE ALL WILL MUCH BETTER OFF.
I NEVER- EVER - EVER SAID THAT ALL FOUR
REFRESH RETURNS WERE because THE BIRD
WAS DEFECTIVE!!!
ONLY ONE WAS DEFECTIVE AND THAT WAS THE FIRST Mavic.
THE THREE Mavics that DJI so readily helped me
Get replaced though refresh process WERE CRASHES that WERE MY FAULT!!
DJI WAS NOT TO BLAME FOR MY STUPIDITY!!
NOT ONLY DID THEY REPLACE MY MAVICS
WITH NEW ONES, TWICE I HAD NO CRASHED
MAVIC TO RETURN TO DJI!!!
That means the data was enough for them to know it was my fault.
THE OTHER LIE YOUR SPREADING IS THIS:
YOU THINK DJI WILL SEND YOU A USED OR REFURB UNIT.
No SIR MR. SPEWING LIES AND DECEPTION
DJI SENT ME BRAND NEW UNITS AND JUST
SO YOU CAN CHECK MY INFO PLEASE GO TO
DJI WEBSITE AND IN THERE SOMEWHERE YOU CAN ENTER THE SERIAL NUMBER AND
IT WILL TELL YOU Things like date built, and any
Info you might deem necessary in order for
EVERYONE to be able check and see if your
Bird is indeed NEW!!
So there, I’m SICK OF YOU AND YOUR MINION
SPEWING HATE AND LIES ABOUT ANYTHING!!
I’m not the DJI COMPANY MAN YOU THINK.
I am HOWEVER just some guy that is very PLEASED WITH ALL ASPECTS OF Dji.
Why don’t you and the fellow Dji haters just
Pack your Dji equipment, sell it, and go buy
Drones from some other manufacturer??
ITS very simple right??
NO YOU AND YOUR TYPE WOULD RATHER
JUST WHINE AND COMPLAIN.
I WOULD BE WILLING TO BET THAT ALL YOU DJI HATERS GAVE DJI A GOID REASON NOT
TO LIKE YOU!!!
I CANT STAND YOU AND THATS JUST GOING
OFF YOUR RIDICULOUS POST

JohnnyD913 · Sep 7, 2018

Skinejosh78 said:
What’s not to understand? You returned 4 Times! What makes a product soooo great if you have to return it 4 Times? Forget about the speedy and courteous customer service, have you ever considered the quality of their products?

Skinejosh you need to pay attention to what I said!!
I DID NOT USE REFRESH AND GET NEW
REPLACEMENT BECAUSE THEY WERE DEFECTIVE!!
I USED THE DJI REFRESH BECAUSE IM THE REASON
THE BIRDS CRASHED!!!
IM LUCKY DJI HONORED REFRESH BECAUSE
TWICE I HAD NO MAVIC TO SEND DJI SO THEY COULD FOLLOW PROTOCOL AND RETURN MINE!!

Read that paragraph Dji hated!
Two times I DID NOT RETURN A CRASHED MAVIC
YET DJI REFRESH REPLACED THEM ANYWAY!!
It says in the refresh contract YOU MUST have
A Mavic to send in.
In my case that wasn’t a prob.
Hate them all you want, HONESTLY I COULD CARE
F___ing less!
My experiences have been great!
I would be willing to beat that you are the one
That GAVE Dji a reason to dislike you!

Skinejosh78 · Sep 7, 2018

JohnnyD913 said:
Bak,
I love it that you think some hill billy from Arkansas
Is UNDERCOVER DJI.
This is exactly how all rumors and lies fester
And people take what was SAID OR WRITTEN
and if it doesn’t fit their ideas it’s considered not true.
FIRST OFF TO ALL YOU DJI HATERS, why the
**** do you keep buying DJI products?
I SWEAR to God if I complained as much about
DJI as most of you all do I WOULD NEVER BUY
ANOTHER DJI PRODUCT!!
How can a person continuously assault DJI,
Say crazy things that just isn’t true about them,
And then get on this forum and proclaim Dji
Sucks!!
LISTEN TO ME ALL YOU DJI HATERS:
ITS SIMPLE:
PLEASE DO ALL A FAVOR AND SELL YOUR EQUIP. Then close your acct. here SO U NO LONGER CAN
LIE!!
Bak, YOU NEED TO reread my post buddy cause
NO WHERE DID I EVER say THAT ALL MY MAVIC RETURNS WERE IN A ROW.
YOU HAVE NO F%#¥ing idea what took place
Between me and Dji!!!
Let me explain to ALL YOU WHO CANT READ
CORRECTLY OR MAYBE YOUR JUST LIKE
THE WOMEN IN MY LIFE THAT WOULD RATHER MAKE UP LIES FOR THE DRAMA
THAT FOLLOWS!!
DUDE you cannot go back in my post and
Find anything that says all my mavic refresh
Drones were returned “IN A ROW”!
So for all people like you that have dyslexia
Of the brain I’m gonna recount my experiences
Once more.
Now if you or others will read what I’m reporting
Without injecting your opinion or bias WE ALL WILL MUCH BETTER OFF.
I NEVER- EVER - EVER SAID THAT ALL FOUR
REFRESH RETURNS WERE because THE BIRD
WAS DEFECTIVE!!!
ONLY ONE WAS DEFECTIVE AND THAT WAS THE FIRST Mavic.
THE THREE Mavics that DJI so readily helped me
Get replaced though refresh process WERE CRASHES that WERE MY FAULT!!
DJI WAS NOT TO BLAME FOR MY STUPIDITY!!
NOT ONLY DID THEY REPLACE MY MAVICS
WITH NEW ONES, TWICE I HAD NO CRASHED
MAVIC TO RETURN TO DJI!!!
That means the data was enough for them to know it was my fault.
THE OTHER LIE YOUR SPREADING IS THIS:
YOU THINK DJI WILL SEND YOU A USED OR REFURB UNIT.
No SIR MR. SPEWING LIES AND DECEPTION
DJI SENT ME BRAND NEW UNITS AND JUST
SO YOU CAN CHECK MY INFO PLEASE GO TO
DJI WEBSITE AND IN THERE SOMEWHERE YOU CAN ENTER THE SERIAL NUMBER AND
IT WILL TELL YOU Things like date built, and any
Info you might deem necessary in order for
EVERYONE to be able check and see if your
Bird is indeed NEW!!
So there, I’m SICK OF YOU AND YOUR MINION
SPEWING HATE AND LIES ABOUT ANYTHING!!
I’m not the DJI COMPANY MAN YOU THINK.
I am HOWEVER just some guy that is very PLEASED WITH ALL ASPECTS OF Dji.
Why don’t you and the fellow Dji haters just
Pack your Dji equipment, sell it, and go buy
Drones from some other manufacturer??
ITS very simple right??
NO YOU AND YOUR TYPE WOULD RATHER
JUST WHINE AND COMPLAIN.
I WOULD BE WILLING TO BET THAT ALL YOU DJI HATERS GAVE DJI A GOID REASON NOT
TO LIKE YOU!!!
I CANT STAND YOU AND THATS JUST GOING
OFF YOUR RIDICULOUS POST

and then there is this guy...

Skinejosh78 · Sep 7, 2018

JohnnyD913 said:
Skinejosh you need to pay attention to what I said!!
I DID NOT USE REFRESH AND GET NEW
REPLACEMENT BECAUSE THEY WERE DEFECTIVE!!
I USED THE DJI REFRESH BECAUSE IM THE REASON
THE BIRDS CRASHED!!!
IM LUCKY DJI HONORED REFRESH BECAUSE
TWICE I HAD NO MAVIC TO SEND DJI SO THEY COULD FOLLOW PROTOCOL AND RETURN MINE!!

Read that paragraph Dji hated!
Two times I DID NOT RETURN A CRASHED MAVIC
YET DJI REFRESH REPLACED THEM ANYWAY!!
It says in the refresh contract YOU MUST have
A Mavic to send in.
In my case that wasn’t a prob.
Hate them all you want, HONESTLY I COULD CARE
F___ing less!
My experiences have been great!
I would be willing to beat that you are the one
That GAVE Dji a reason to dislike you!

First off, **** You. What do you know? You know everything? Do you know me? Lucky ******* you for getting new replacements I hope yo pat yourself on the ******* back every day you wake up.

CLE the 216 · Sep 7, 2018

Wow ya'll...
.
Chill out...

Admins need to lock this thread

RayOZ · Sep 7, 2018

Conversation getting out of hand. DJI Care Refresh is like insurance. If you don’t have any other insurance, like State Farm in US, it’s the next best thing. Like most insurance, it gives you a piece of mind, but it’s something you hope you don’t have to actually use. And like insurance, it last a year. As an example, if you didn’t have to claim on your home insurance cos your house didn’t burn down, and you think it’s a waste of money and didn’t renew cos you want to save a few hundred or thousand. Then your house burns down 2 weeks later, you can’t say you got cheated by the insurance company. And it’s not a good idea to recommend to your friends and family not to get home insurance because of that.
Same as DJI Care Refresh. Yes it cost money, but if accidents happen, at least you get a replacement, which hopefully DJI test properly before sending to you. Otherwise, you just lost $1k drone, that you would have to pay a few hundred to repair, or a few hundred to buy a refurbished one, which would most likely cost more than a Care Refresh claim.

Bak · Sep 7, 2018

CLE the 216 said:
Chill out...

Admins need to lock this thread

Sorry Guys, I didn't mean to turn this thread into a bar fight.

Problem here is you just see an imbedded video. If you went to the youtube videos directly, you will see all the responses by this company in the comments.

I don't think I'm a whiner. Although I'm slowly becoming a wino because of this company. If you took the time to watch the videos to the end, you will see
that they are factual and revealing.

The dialog in the comments section, shows just how devious and bullying this company is.

I anxious to see how they resolve this legitimate complaint.

Bak · Sep 7, 2018

RayOZ said:
Conversation getting out of hand. DJI Care Refresh is like insurance

Maybe I got into the wrong thread. Actually, I thought the Care Refresh Program was an excellent idea. I didn't hesitate to purchase it. My complaints aren't against the program itself, but with the Service Center in Cerritos. Maybe it would work if they had more choices of service centers in the USA. But this place is poorly managed, and their employees are incompetent.

Like one of the reviews on Amazon ....something to the effect:

It's like buying a brand new MERCEDES BENZ, only to find out the only way to get service is from FAT CHUCK's USED TIRES AND DOUGHNUT SHOP.

That a very accurate comparison. except I never, ever got a doughnut from them.

FastHampster · Sep 7, 2018

Bak, is trolling hard,

Sir, we sincerely apologize for the inconvenience. Upon checking the case log, the management has tried to dial the number for 7 times in a row with no success. A new case has been created, please kindly arrange to send the unit at your earliest convenience, the designated team will take care and help you out. Hope for your understanding.

Dang, I came home and saw on MY PHONE RECORDS that he called three times but didn't leave a msg. or a call back #. What is it he wanted to tell me? and also, why is it that YOUR records, never correspond with my records which are properly documented and available to view?

Just pick up the phone or carry a cell phone. three missed calls. Crazy. Here i can help you out send me your drone and pay for shipping and it will end this for you and you can go back to a normal happy life.

Have a great weekend.

Bak · Sep 7, 2018

JohnnyD913 said:
DUDE you cannot go back in my post and
Find anything that says all my mavic refresh
Drones were returned “IN A ROW”!

WHOOOOA DUDE,

Please re-read MY posts. I didn't say all your drones were returned in a row. It was 4 of MY replacements in a row, returned defective right out of the box. Did you even watch the video?!?

Bak · Sep 7, 2018

FastHampster said:
Just pick up the phone or carry a cell phone. three missed calls. Crazy.

Sorry, I don't have a cell phone. I'm a poor farmer, that's the only reason I chose a phantom 4 plus because of the built in screen.

If you would've read farther you would have seen that all their calls were only a few minutes apart. The guy from the Philippines just redialed and redialed, not bothering to leave a msg.

Heck, in that little bit of time, I coulda just been in the bathroom. They have been giving me the runaround for more than a year.

You really think I'm a Troll? I'm just an unhappy, dissatisfied customer, sitting here with a paperweight with propellers. These replacement units have spent more time on UPS trucks than they've been in the air. I bought the product in FEB 2017, and I spent more time on the phone, with CS, installing and reinstalling failed updates, than I have flying. Do you really think I'm being unreasonable?

JohnnyD913 · Sep 8, 2018

Skinejosh78 said:
First off, **** You. What do you know? You know everything? Do you know me? Lucky ******* you for getting new replacements I hope yo pat yourself on the ******* back every day you wake up.

MR. MOUTH SKINEjosh
I will gladly give u my address tough guy and
See if you can back you MOUTH.
I never claimed to know anything other
Than my own experience.
Lmfao, I mean I’m no genius but
If tried to talk with Dji the way u did
Me no wonder they hate you.
Like I said I prefer the “ ACTIONS SPEAK
LOUDER THAN WORDS APPROACH.
I believe you know what I mean.
PM me and I’ll gladly help set up
A meeting place so you can back
Up that venom speaking mouth of yours.
WHAT DID U THINK BY TELLING ME
TO F-OFF I WOULD RUN AWAY?
WRONG TOUGH GUY,
ACTUALLY IM BURSTING WITH
LAUGHTER AT WHAT A COMPLETE
MORON YOU ARE

Skinejosh78 · Sep 8, 2018

JohnnyD913 said:
MR. MOUTH SKINEjosh
I will gladly give u my address tough guy and
See if you can back you MOUTH.
I never claimed to know anything other
Than my own experience.
Lmfao, I mean I’m no genius but
If tried to talk with Dji the way u did
Me no wonder they hate you.
Like I said I prefer the “ ACTIONS SPEAK
LOUDER THAN WORDS APPROACH.
I believe you know what I mean.
PM me and I’ll gladly help set up
A meeting place so you can back
Up that venom speaking mouth of yours.
WHAT DID U THINK BY TELLING ME
TO F-OFF I WOULD RUN AWAY?
WRONG TOUGH GUY,
ACTUALLY IM BURSTING WITH
LAUGHTER AT WHAT A COMPLETE
MORON YOU ARE

Skinejosh78 · Sep 8, 2018

JohnnyD913 said:
MR. MOUTH SKINEjosh
I will gladly give u my address tough guy and
See if you can back you MOUTH.
I never claimed to know anything other
Than my own experience.
Lmfao, I mean I’m no genius but
If tried to talk with Dji the way u did
Me no wonder they hate you.
Like I said I prefer the “ ACTIONS SPEAK
LOUDER THAN WORDS APPROACH.
I believe you know what I mean.
PM me and I’ll gladly help set up
A meeting place so you can back
Up that venom speaking mouth of yours.
WHAT DID U THINK BY TELLING ME
TO F-OFF I WOULD RUN AWAY?
WRONG TOUGH GUY,
ACTUALLY IM BURSTING WITH
LAUGHTER AT WHAT A COMPLETE
MORON YOU ARE

You act like every experience is the same? You don’t know the **** I or others have been through with DJI and that makes you a hypocrite!

Skinejosh78 · Sep 8, 2018

JohnnyD913 said:
MR. MOUTH SKINEjosh
I will gladly give u my address tough guy and
See if you can back you MOUTH.
I never claimed to know anything other
Than my own experience.
Lmfao, I mean I’m no genius but
If tried to talk with Dji the way u did
Me no wonder they hate you.
Like I said I prefer the “ ACTIONS SPEAK
LOUDER THAN WORDS APPROACH.
I believe you know what I mean.
PM me and I’ll gladly help set up
A meeting place so you can back
Up that venom speaking mouth of yours.
WHAT DID U THINK BY TELLING ME
TO F-OFF I WOULD RUN AWAY?
WRONG TOUGH GUY,
ACTUALLY IM BURSTING WITH
LAUGHTER AT WHAT A COMPLETE
MORON YOU ARE

Acting like you know everything! Ha ha ha ha

Skinejosh78 · Sep 8, 2018

JohnnyD913 said:
MR. MOUTH SKINEjosh
I will gladly give u my address tough guy and
See if you can back you MOUTH.
I never claimed to know anything other
Than my own experience.
Lmfao, I mean I’m no genius but
If tried to talk with Dji the way u did
Me no wonder they hate you.
Like I said I prefer the “ ACTIONS SPEAK
LOUDER THAN WORDS APPROACH.
I believe you know what I mean.
PM me and I’ll gladly help set up
A meeting place so you can back
Up that venom speaking mouth of yours.
WHAT DID U THINK BY TELLING ME
TO F-OFF I WOULD RUN AWAY?
WRONG TOUGH GUY,
ACTUALLY IM BURSTING WITH
LAUGHTER AT WHAT A COMPLETE
MORON YOU ARE

Tell me what do you know about others experiences? Go ahead and humor us!

Bak · Sep 8, 2018

there was a time when this thread was almost worth reading...............

AnzacJack · Feb 24, 2019

JohnnyD913 said:
I have twice not had a Mavic to return to Dji and it wasn’t a problem.
So not everyone has had a bad Dji care refresh
Experience

Great to see that you are happy with. DJI customer care.
You could be on their cheers squad ;-)

Aviator · Feb 24, 2019

Well, to get back on track with the original thread, I did buy the refresh care recently when I got my M2P.
Expensive drone, pays to have some back up plan. 139 is a small price when you consider the cost of the drone, accessories and all the **** you have acquired for it. I am sure after the first year of ownership and experience, one may not need it.