Air 2S 5.4K video playback problems

PVCRalph · May 9, 2021

Hi all, I have a new Air 2S for about 3 weeks now and have not yet been able to playback 5.4K video on my PC. 4K is fine, pc is fine. I have 1 week left to return it to place of purchase. I take the SD chip out and copy to PC and won't play properly.

Anyone else having this problem? I hate to send it back but I feel there is a problem with it. would love to talk to another 2S owner.

Thanks for reading.
Ralph

LostInDark · May 9, 2021

It's sound like problem in computer performance or GPU low performance?

Can you share your computer specs?

PVCRalph · May 9, 2021

LostInDark said:
It's sound like problem in computer performance or GPU low performance?

Can you share your computer specs?

I have a AMD Ryzen 7, 32 gig 3600 mem, AMD Radeon 560 Video card. I fly a lot with MS flight sim that works fine and is very demanding so I feel computer shouldn't be the problem.
I have 2 desktops and 2 laptops here and all do the same. DJI says there is no codac for 5.4K thats why if others can view 5.4k I think I should to???!!

LostInDark · May 9, 2021

Do you use codec for h.265?

Here is it: Buy HEVC Video Extensions - Microsoft Store

Tufargon · May 9, 2021

Or you could download VLC player or another player that includes support for h.265.

PVCRalph · May 9, 2021

LostInDark said:
Do you use codec for h.265?

Here is it: Buy HEVC Video Extensions - Microsoft Store

Not sure how to check h.265. do you mean playback using h.265 or recording on the drone? for recording I think I tried both but will look at that.
Thanks for trying to help me out.

Tufargon · May 9, 2021

The h265 codec is just to play the video on your computer. But like I said in my other post some media players have it built in like VLC.

PVCRalph · May 9, 2021

Tufargon said:
The h265 codec is just to play the video on your computer. But like I said in my other post some media players have it built in like VLC.

VLC is my goto player and won't play. I thought for sure it would play with VLC BUT NOT??

Tufargon · May 9, 2021

Try one of these. I use MPC-BE

Slant - 7 Best HEVC/H265-capable media players as of 2021

MPV, MPC-HC, and MPC-BE are probably your best bets out of the 7 options considered. "Can be fully configured" is the primary reason people pick MPV over the competition. This page is powered by a knowledgeable community that helps you make an informed decision.

www.slant.co

test2000Anafi · May 10, 2021

PVCRalph said:
VLC is my goto player and won't play. I thought for sure it would play with VLC BUT NOT??

VLC is absolute garbage. If a file does not play in VLC that means the file has excellent bitrate and video quality

Kilrah · May 10, 2021

The hardware video decoder in the RX500 series doesn't support decoding >4K resolution, so you're falling back to software and decoding h.265 at that res via software is too much. AMD has always been behind with their video encode/decode hardware on their GPUs and they don't have such hardware on their CPUs to fall back on unlike most Intel ones.

You can try recording h.264 instead of h.265, then the CPU might be able to cope. Or upgrade GPU, but now is not exactly the moment for that.
Failing that you can always shoot 4K...

PVCRalph said:
I hate to send it back but I feel there is a problem with it. would love to talk to another 2S owner.

Upload an untouched sample file and we can have a look if it's OK, but it almost certainly is.

LostInDark · May 10, 2021

I'm not sure that 5k can be record at h.264..

jmbsmt63 · May 10, 2021

As above, that 560 video card is the hold up in that system

GFields · May 10, 2021

You can convert h.265 to h.264. If you don't have the software to do this, contact me directly

Dave Maine · May 10, 2021

PC hardware is almost always the problem in these situations. The playback demands of UHD and higher video often exceed what the PC is capable of.

The use of the H.265 codec is particularly demanding. The only PCs handle it well have hardware H.265 decoders in them. H.264 is a lot easier on the hardware of the PC for playback.

No amount of fiddling around with the SD card specs or different cards will improve the result if it is the PC causing the problem.

JustADude · May 10, 2021

PVCRalph said:
VLC is my goto player and won't play. I thought for sure it would play with VLC BUT NOT??

What do you mean when you say it doesn't play? You see part of the video and it either stutters or never moves past that frame, or you see nothing and either get an error or not even a single frame?

Bobbogee · May 10, 2021

test2000Anafi said:
VLC is absolute garbage. If a file does not play in VLC that means the file has excellent bitrate and video quality

It also depends on which version of VLC you install on Windows, as the one available in the "windows store" is a crippled version. I use the version of VLC downloaded from the VLC website all the time, and it has no problem playing anything that I throw at it

PVCRalph · May 10, 2021

Tufargon said:
Try one of these. I use MPC-BE

Slant - 7 Best HEVC/H265-capable media players as of 2021

MPV, MPC-HC, and MPC-BE are probably your best bets out of the 7 options considered. "Can be fully configured" is the primary reason people pick MPV over the competition. This page is powered by a knowledgeable community that helps you make an informed decision.

www.slant.co

Thanks I will try it

JustADude said:
What do you mean when you say it doesn't play? You see part of the video and it either stutters or never moves past that frame, or you see nothing and either get an error or not even a single frame?

It looks like each frame is about 3 seconds long... image for about 1 second then a white smear comes across for the next 2 seconds then on to the next frame to do the same thing. I do see a correct image for that 1 second.

JustADude · May 10, 2021

PVCRalph said:
It looks like each frame is about 3 seconds long... image for about 1 second then a white smear comes across for the next 2 seconds then on to the next frame to do the same thing. I do see a correct image for that 1 second.

That sounds like a hardware performance issue. If you use the suggestion above and download MPC-BE, you can view the stats on the playback (frame rate and dropped frames). Just click the "view" menu within the app and select "statistics" or type ctrl-4.

ninja_geezer · May 12, 2021

VLC and 5k player both play the 5.4 k no issues on my 10 year old i7 windows pc ,16gb ram ssd nvidia 1050ti card.
the old chip is a second gen !! my fav is VLC.when i eport the video after editing i use 4k it looks stunning on my big sony tv.