Air 3 unbound but not unbound?

[BSauce955]

So I bought an Air 3 that the previous owner had been having issues unbinding. For whatever reason, it’s showing in their app as removed from their account but on my end, still shows as bound. However, there are no restrictions and I’m able to pair it to a new controller and everything. Essentially, it still works as though unbound, but it still says it’s bound. Anyone know what might be the issue?

 

[Cafguy]

When you add it to your DJI account it tells you it is already bound to another account? If so it would not be possible to bind it. Are you using the account from the previous owner?

 

[mavic3usa]

Binding is confusing; there are a couple of methods and it's not always obvious and straightforward. This might help:

How to rebind a used DJI drone: Step-by-step guide

 

[BSauce955]

When you add it to your DJI account it tells you it is already bound to another account? If so it would not be possible to bind it. Are you using the account from the previous owner?

It really. When I log into my own account and connect to the drone, in the device management, it shows the drone as bound to another account and I’m unable to unbind it from said account or bind it to mine. However, there are none of the restrictions that normally accompany a drone bound to another account even when using a different controller.

 

[GadgetGuy]

It really. When I log into my own account and connect to the drone, in the device management, it shows the drone as bound to another account and I’m unable to unbind it from said account or bind it to mine. However, there are none of the restrictions that normally accompany a drone bound to another account even when using a different controller.

Other than an intellectual curiosity, if it in no way affects your abilty to use and fly it, why does it matter?

 

[BSauce955]

Other than an intellectual curiosity, if it in no way affects your abilty to use and fly it, why does it matter?

Well, I’m a reseller and it will be significantly more difficult if not impossible to sell it in said condition.

 

[GadgetGuy]

Well, I’m a reseller and it will be significantly more difficult if not impossible to sell it in said condition.

As long as the buyer can fly it without restrictions, and you disclose the issue, why would the buyer care, if you otherwise wouldn’t? I wouldn’t care. Are you suggesting the buyer would think you are selling a stolen drone?

 

[BSauce955]

As long as the buyer can fly it without restrictions, and you disclose the issue, why would the buyer care, if you otherwise wouldn’t? I wouldn’t care. Are you suggesting the buyer would think you are selling a stolen drone?

Well, I’ve never heard of this issue before and putting myself into the buyers shoes, even to me, it would sound like a scam. I myself didn’t believe the previous owner until I saw everything for myself. Also, it might be an issue with future repairs if it’s sent to DJI. I believe you need to unbind them first but I may be wrong.

 

[GadgetGuy]

Well, I’ve never heard of this issue before and putting myself into the buyers shoes, even to me, it would sound like a scam. I myself didn’t believe the previous owner until I saw everything for myself. Also, it might be an issue with future repairs if it’s sent to DJI. I believe you need to unbind them first but I may be wrong.

If you still feel the need to resolve it properly, then I'd recommend contacting DJI support and explain the dilemma, as it appears you still have communication with the original owner who wishes to unbind it, unlike a found drone where DJI won't help you at all.

 

[mavic3usa]

Well, I’ve never heard of this issue before and putting myself into the buyers shoes, even to me, it would sound like a scam. I myself didn’t believe the previous owner until I saw everything for myself. Also, it might be an issue with future repairs if it’s sent to DJI. I believe you need to unbind them first but I may be wrong.

Pretty sure if you include relevant photos of the issue, this may be able to be solved.

 

[Droning on and on...]

If you still feel the need to resolve it properly, then I'd recommend contacting DJI support and explain the dilemma, as it appears you still have communication with the original owner who wishes to unbind it, unlike a found drone where DJI won't help you at all.

As has come up many times on MPDC, this will require the original owner to contact DJI to resolve the issue. You'll have more success grafting gills onto your throat and breathing underwater than getting DJI to unbind this from the other account if you are not the owner. To DJI, it's a stolen drone.

As for operation, sure, it will work fine, until the login expires and you need to log in again -- to the bound account. At that point you'll be limited in height and distance, I think 50m and 200m, but don't quote me on that. Someone else here has those numbers on the tip of their tongue...

 

[GadgetGuy]

As has come up many times on MPDC, this will require the original owner to contact DJI to resolve the issue. You'll have more success grafting gills onto your throat and breathing underwater than getting DJI to unbind this from the other account if you are not the owner. To DJI, it's a stolen drone.

As for operation, sure, it will work fine, until the login expires and you need to log in again -- to the bound account. At that point you'll be limited in height and distance, I think 50m and 200m, but don't quote me on that. Someone else here has those numbers on the tip of their tongue...

As long as the OP has the full cooperation of and communication with the original owner, it is the unsuccessful unbinding by the original owner that is the problem, and DJI should certainly be able to help with that.