Anyone successfully managed to cancel their Mavic Air order?

WilliamG · Jan 24, 2018

I really should have listened to you when you guys told me DJI's customer service is the pits.

Has anyone here who had second thoughts - been able to cancel their Mavic Air order from DJI.com? Nobody seems to be able to cancel it for me, and I've no idea why. I mean, you'd think that over a day later after placing the order - they'd be able to cancel it... but... nope.

Anyone?

msinger · Jan 24, 2018

You should be able to view and cancel your orders here.

WilliamG · Jan 24, 2018

msinger said:
You should be able to view and cancel your orders here.

I can't, and that link just redirects to the home page after login.

msinger · Jan 24, 2018

Are you able to see your order in your DJI account?

WilliamG · Jan 24, 2018

msinger said:
Are you able to see your order in your DJI account?

Yessir.

msinger · Jan 24, 2018

What happens when you click the "Refund Order" button?

WilliamG · Jan 24, 2018

msinger said:
What happens when you click the "Refund Order" button?

I have no such button. Still says, "Payment Reviewing" as the last checked status. I think everyone else is in the same position?

msinger · Jan 24, 2018

Here's what I see:

WilliamG · Jan 24, 2018

OH wow yeah I do not see that, since my payment is still reviewing. This makes no sense since I see the pending charge on my Visa card...

*sigh*

WHY, DJI? WHY?

msinger · Jan 24, 2018

And there is no option to cancel the order on the previous screen (before clicking to the screen I posted above)?

CamoGreg · Jan 24, 2018

WilliamG said:
OH wow yeah I do not see that, since my payment is still reviewing. This makes no sense since I see the pending charge on my Visa card...

*sigh*

WHY, DJI? WHY?

I think you need to be a step after to be able to cancel (refund order button)

WilliamG · Jan 24, 2018

msinger said:
And there is no option to cancel the order on the previous screen (before clicking to the screen I posted above)?

Nope no option.

Just lists the order, and then "Authorized" next to it.

msinger · Jan 24, 2018

Maybe check back tomorrow then. The first units aren't supposed to ship out until (at least) next week, so you should have plenty of time to cancel it before it ships.

WilliamG · Jan 24, 2018

msinger said:
Maybe check back tomorrow then. The first units aren't supposed to ship out until (at least) next week, so you should have plenty of time to cancel it before it ships.

Right. Just not a fan of loose ends...

Cheers for the replies, in any case.

AeroMirage · Jan 24, 2018

WilliamG said:
OH wow yeah I do not see that, since my payment is still reviewing. This makes no sense since I see the pending charge on my Visa card...

*sigh*

WHY, DJI? WHY?

Pending is the key word here. Once the payment has posted, the order will show payment success. At that point you would have the option to cancel.

WilliamG · Jan 24, 2018

AeroMirage said:
Pending is the key word here. Once the payment has posted, the order will show payment success. At that point you would have the option to cancel.

ANYTHING I buy on my credit card shows pending for anywhere between 2 and 5 days. That's standard for credit cards. That hasn't stopped Amazon delivering my packages with Same-Day-Delivery etc. It's just DJI and their system that's to blame for the hold-up.

WilliamG · Jan 24, 2018

And another day goes by with no ability to cancel my order. Just sad...

tegrevboy · Jan 25, 2018

Just canceled my Air order. Waiting for it to update on my app. Although it has disappeared from "orders" list. We'll see how long it takes to credit my Paypal acct.