At my wit's end... what am I missing (problem with M2P)

[Paul2660]

You need to open the case online. Go to their main website, support, and look for the contact us. One option is a tech/warranty case.

Paul C

 

[floyd]

Done!

Thanks!

 

[johnmeyer]

I am amazed that no one (as near as I could tell) mentioned the beginner mode. If you got the drone into that mode, all movements are severely restricted, and I think the controls behave somewhat differently. It is possible that, while trying to fix the problem, you eventually disabled this mode (i.e., got it into the normal flying mode).

 

[Mike4884]

Done!

Thanks!

Also to save u severe migraines, bashing of various things, and a possible 302 visit ? Do Not and i Mean DO NOT call them. Save yourself from the broken engrish and 3 days between one sentence lines that u have many questions to lol .....just use online correspondance seems to go MUCH MUCH more smoothly?

 

[Steve L Reid]

Well it depends on how old it is I know I sent my son's sparks remote back because it didn't hold charge after only 3 flights warranty cover bought the white DJI for goggles 1 month old same prob did a firmware update battery died 5 mins into flight contact DJI sent me a paid mail sticker had to print it out mailed it in 2 weeks fixed both so it really don't take forever on everything but it could have been because of the age to

They haven't been out a year yet!

 

[Not A Speck Of Cereal]

Floyd, it sounds like your good to send it in for DJI warranty look-see.

But I'm curious how you travel and store your remote. It sounds to me that it could be (at least) contaminated contacts in the sticks. Do you have a drone backpack you store in and travel with? Do you fly in any location that is rife with fine dust (like an area with a lot of volcanic dust or something)?

Chris

 

[Rattydude77]

They haven't been out a year yet!

July 18 2018

 

[Landmix]

Instead of calibrating the remote, disconnect it and then re pair. How long does the remote battery last ? It may be losing its settings if it discharges

 

[floyd]

I sent it in a couple days ago. I'll update everyone once I get it back.

 

[GadgetGuy]

July 18 2018

Incorrect. That was the originally scheduled release date, which was cancelled.
"At the end of August, the “See The Bigger Picture” event both revealed and launched the Mavic Pro 2, which was originally scheduled to take place on July 18th."
Mavic Pro 2 [Fall 2019] Price, Details, Specs, Everything Mavic 2!

 

[Rattydude77]

Incorrect. That was the originally scheduled release date, which was cancelled.
"At the end of August, the “See The Bigger Picture” event both revealed and launched the Mavic Pro 2, which was originally scheduled to take place on July 18th."
Mavic Pro 2 [Fall 2019] Price, Details, Specs, Everything Mavic 2!

Oh wow there still that new thank you

 

[GadgetGuy]

Oh wow there still that new thank you

Yup, all still under warranty!

 

[floyd]

Got an email from DJI today. Short and to the point...

 

[MAvic_South_Oz]

Got an email from DJI today. Short and to the point...View attachment 80169

THAT is annoying.
Spasmodic problems can be a pain to get analysed, but you'd think not being able to do a manual take off with stick start would be a permanent issue.

Maybe they did a reflash of the system or something, and won't actually mention that, or admit to it.
If you get it back and it's still all an issue, I would definitely be right back onto them fast. Grrrrr

 

[GadgetGuy]

Got an email from DJI today. Short and to the point...View attachment 80169

If you can still replicate the issue now in a video, I would resubmit it and ask for a replacement, as an intermittent problem they cannot replicate that you can prove exists with a video should be a covered issue.

 

[Waldo Pepper]

Glad to hear everything went well, DJI Found no issues.

I’d definitely renew DJI Care Refresh before it expires, Little over $100 bucks with discounts if available.

I renewed mine this morning, it expires in 3 days. Look into the refresh, cheap insurance Incase this recent issue arrises again.

Good luck, glad it’s heading back ok.
Paul

UOTE="floyd, post: 812175, member: 46386"]
Got an email from DJI today. Short and to the point...View attachment 80169
[/QUOTE]

 

[GadgetGuy]

Glad to hear everything went well, DJI Found no issues.

I’d definitely renew DJI Care Refresh before it expires, Little over $100 bucks with discounts if available.

I renewed mine this morning, it expires in 3 days. Look into the refresh, cheap insurance Incase this recent issue arrises again.

Good luck, glad it’s heading back ok.
Paul

UOTE="floyd, post: 812175, member: 46386"]
Got an email from DJI today. Short and to the point...View attachment 80169

He didn't even know he was still under warranty, so I doubt he has DJI Care. I don't think you can extend DJI Care without having purchased it originally, but it's worth the inquiry!

 

[floyd]

He didn't even know he was still under warranty...

? LOL!

 

[GadgetGuy]

? LOL!

Glad you still have a good sense of humor about it.
Hope you get it sorted out before 12 months from your date of purchase. Try and replicate the problem, and if you can, document it with video and resubmit the case. If you can't, maybe it was just a temporary anomaly.