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Care Refresh question

whazzup

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Having ordered the new Mini 3, my attention turns to Care Refresh. I tried to find a specific thread addressing this, to no avail.

I expect to use the drone over water, mostly brackish, but possibly some salt water. I have read about the sensors misinterpreting water and the drone not operating appropriately. So the question is: if I fail to properly land the drone (for whatever reason) and it falls in the water and is irretrievable, is that covered as a "flyaway" event? Or is it not covered and I should consider an alternate, third-party insurance plan? Many thanks in advance.
 

Skywatcher2001

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See Meta4's response (#3) . . .

 

Yorkshire_Pud

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I would say it is not covered, you 'can not' retrieve it so straight forward care refresh is out. It did not fly away, it crashed and was lost so flyaway is out......perhaps unless it lost connection whilst airborne.

There is a recent thread, either here of on the DJI Forum, where the pilot flew the drone into trees on a steep side of an Indonesian Island, the drone could not be recovered. I do not know if the matter was resolved.

Whoops.......the thread I was thinking of is the one in Skywatcher2001's post#2.
 
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whazzup

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Thanks for that reference I see the thread and just waiting to hear if it was covered. Are scenario. Lost at sea, not technically a “fly away” with lost communication. I believe the following covers pilot error crash, lost at sea or in the trees. It merely states “… drones lost during flight…”

Happy to hear feedback from others.


==============
What Does DJI Care Refresh Include?
DJI Care Refresh covers multiple scenarios, including drones lost during flight, water damage, collisions and drops. You also get additional services from DJI such as express option, free shipping, priority service and support.
 

chong67

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I thought it mean if you cant recover your drone, pay the replacement fee and you get another one. No?
 

MAvic_South_Oz

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I thought it mean if you cant recover your drone, pay the replacement fee and you get another one. No?
Yes, if you recover the drone it’s the lower fee.
Care Refresh also covers flyaway or even pilot error issues, water damage etc, with a higher fee payable.
For that you don’t need a ‘body’, just a flight log showing it blowing away, flying off, or crashing into the sea of other inaccessible place.
This is for Care Refresh and the extended Care Refresh Plus if taken up for year 2.
 
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