Care refresh... transferable?

[A.O.]

So I sold my MA2, is the care refresh transferable to the new owner?? How do I go about it?

 

[msinger]

is the care refresh transferable to the new owner?

The DJI Care Refresh plan is bound to the aircraft. While it's not possible to transfer the actual policy to the new owner, the new owner should be able to use the remaining balance of the plan if you give him/her a copy of the policy.

 

[A.O.]

The DJI Care Refresh plan is bound to the aircraft. While it's not possible to transfer the actual policy to the new owner, the new owner should be able to use the remaining balance of the plan if you give him/her a copy of the policy.

Not sure I even have a “copy of the policy” I’ll have to have a look

 

[msinger]

A receipt showing the purchase date of the aircraft would probably work too (assuming that's when your policy started).

 

[A.O.]

A receipt showing the purchase date of the aircraft would probably work too (assuming that's when your policy started).

Again I will have to look all that stuff was done online

 

[Tomk_]

You should have an email with the agreement from DJI within a few hours of purchasing it.

 

[baksideDisaster]

Just to confirm, I sold Mavic Air to a friend, care transferred with him. He had ESC failure shortly after I gave it to him and they replaced it no questions asked.

 

[A.O.]

Just to confirm, I sold Mavic Air to a friend, care transferred with him. He had ESC failure shortly after I gave it to him and they replaced it no questions asked.

And how did you go about transferring to him? I have the email receipt I got when I bought it, nothing else.

 

[baksideDisaster]

I believe he just filed a support case, the dji care was tied to the serial number.