- Joined
- Nov 27, 2016
- Messages
- 223
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- 87
Hi.
Ok here comes the story.... lol
I bought a MAVIC Pro in March and I also bought a DJI care refresh at that time.
In August I crashed it and sent it to the Netherlands (as instructed) and activated DJI care refresh.
I was asked if I wanted it repair or replaced it and I opted to replace it.
Up to there no problem I got the new (replacement) craft back.
However when I was asked by the DJI Go app to activate the drone I was presented with the option to buy a DJI care refresh which I did not.
Today I contacted DJI support. To clarify the whole matter. And of course It was explained to me that I can't buy new DJI care refresh since the new crafts serial is bound to the existing DJI care refresh program.
However my question is what would have happened If when activating the new craft I would have opted to buy a DJI care refresh program?
That all been said I had to contact 3 different DJI people support (via online after sales support chat) to clarify this. One even suggested that I make a video of the craft (as shown here DJI_Care Customer Upload Information) and send it to [email protected]. I wonder If others have had the same problem getting through to the dpi support people what their problem is. It seems that they use a palette of preset answers and they do not even try to understand what you are asking. So to my question can I buy a new DJI care refresh plan I always got the answer that I do not need to. I had to repeatedly tell them that I understand that but CAN I if I wanted as was suggested by the Go app when activating the craft.
Anyway I wanted to share this with you maybe someone from DJI is listening and will fix this with the replacement craft activation so people don't get confused.
Kostas
Ok here comes the story.... lol
I bought a MAVIC Pro in March and I also bought a DJI care refresh at that time.
In August I crashed it and sent it to the Netherlands (as instructed) and activated DJI care refresh.
I was asked if I wanted it repair or replaced it and I opted to replace it.
Up to there no problem I got the new (replacement) craft back.
However when I was asked by the DJI Go app to activate the drone I was presented with the option to buy a DJI care refresh which I did not.
Today I contacted DJI support. To clarify the whole matter. And of course It was explained to me that I can't buy new DJI care refresh since the new crafts serial is bound to the existing DJI care refresh program.
However my question is what would have happened If when activating the new craft I would have opted to buy a DJI care refresh program?
That all been said I had to contact 3 different DJI people support (via online after sales support chat) to clarify this. One even suggested that I make a video of the craft (as shown here DJI_Care Customer Upload Information) and send it to [email protected]. I wonder If others have had the same problem getting through to the dpi support people what their problem is. It seems that they use a palette of preset answers and they do not even try to understand what you are asking. So to my question can I buy a new DJI care refresh plan I always got the answer that I do not need to. I had to repeatedly tell them that I understand that but CAN I if I wanted as was suggested by the Go app when activating the craft.
Anyway I wanted to share this with you maybe someone from DJI is listening and will fix this with the replacement craft activation so people don't get confused.
Kostas
