DJI Assistant 2 for Mavic doesn't connect to Mavic Air 2

SkyeHigh · Jul 4, 2020

cjsutcliffe said:
Guilty... 10.15.5

Tried the HoRNDIS fix, different cables and ports, no dice...

Considering setting up a Windows 10 bootcamp partition...

I’d highly recommend Oracle’s VirtualBox. You’ll be able to run it within Catalina and have access to all the resources, ports and network within a window. No booting into Bootcamp required. And it’s free.

Downloads – Oracle VirtualBox

www.virtualbox.org

Been using it since Yosemite.

cjsutcliffe · Jul 4, 2020

SkyeHigh said:
I’d highly recommend Oracle’s VirtualBox. You’ll be able to run it within Catalina and have access to all the resources, ports and network within a window. No booting into Bootcamp required. And it’s free.

Downloads – Oracle VirtualBox

www.virtualbox.org

Been using it since Yosemite.

Just seen this now - got a bootcamp partition up and running - same behaviour as on Mac OS, leads me to suspect an issue with the USB C port on the drone?

TheOriginalMan · Jul 5, 2020

cjsutcliffe said:
Just seen this now - got a bootcamp partition up and running - same behaviour as on Mac OS, leads me to suspect an issue with the USB C port on the drone?

I have suspected that it's the Drone itself too but it was too new to send back! After a week now, I might be ready to send it in now for a new one, because I didn't pay this much to not be able to plug it into my MacBook pro... I will contact them on Monday to initiate the process.

SkyeHigh · Jul 5, 2020

cjsutcliffe said:
Just seen this now - got a bootcamp partition up and running - same behaviour as on Mac OS, leads me to suspect an issue with the USB C port on the drone?

Sadly it’s looking that way.

lannes · Jul 5, 2020

SkyeHigh said:
Sadly it’s looking that way.

To isolate it to the usb-c port try it on a windows 10 machine

cjsutcliffe · Jul 5, 2020

lannes said:
To isolate it to the usb-c port try it on a windows 10 machine

Already tried this... same result...

Forcefield · Aug 1, 2020

cjsutcliffe said:
Already tried this... same result...

Same exact issue here - did you get anywhere with this?

cjsutcliffe · Aug 1, 2020

Forcefield said:
Same exact issue here - did you get anywhere with this?

Nope...

Forcefield · Aug 1, 2020

cjsutcliffe said:
Nope

so are you just living with it or sending it back?

cjsutcliffe · Aug 1, 2020

Forcefield said:
so are you just living with it or sending it back?

Living with it so far... been moving house the past few weeks, yesterday was the first time I've had it out for about a month since I bought it. It's an annoyance, hopefully it will get sorted...

Forcefield · Aug 3, 2020

cjsutcliffe said:
Living with it so far... been moving house the past few weeks, yesterday was the first time I've had it out for about a month since I bought it. It's an annoyance, hopefully it will get sorted...

Ok - I tried several cables. Today at my office I noticed an old insignia brand usb-c to usb-a cable. I used an adapter to plug it into my mac and bam, worked right away. So It's most likely the cable. I can't make sense of what kind of cable it wants (I bought a high quality C to C data cable and that did not work). But this crappy insignia cable that probably came with something I bought years ago worked great. FYI YMMV

cjsutcliffe · Aug 3, 2020

Forcefield said:
Ok - I tried several cables. Today at my office I noticed an old insignia brand usb-c to usb-a cable. I used an adapter to plug it into my mac and bam, worked right away. So It's most likely the cable. I can't make sense of what kind of cable it wants (I bought a high quality C to C data cable and that did not work). But this crappy insignia cable that probably came with something I bought years ago worked great. FYI YMMV

Interesting... I might have to go rummaging through boxes to find a cable...

SkyeHigh · Aug 3, 2020

Forcefield said:
Ok - I tried several cables. Today at my office I noticed an old insignia brand usb-c to usb-a cable. I used an adapter to plug it into my mac and bam, worked right away. So It's most likely the cable. I can't make sense of what kind of cable it wants (I bought a high quality C to C data cable and that did not work). But this crappy insignia cable that probably came with something I bought years ago worked great. FYI YMMV

That is great news!

It sounds like this could be a common theme with the USB-C equipped ports on MacBooks. Not sure if the Mac is being touchy or the port on the AC. My MacBook is the standard USB port version and it works without issue.

cjsutcliffe · Aug 3, 2020

Forcefield said:
Ok - I tried several cables. Today at my office I noticed an old insignia brand usb-c to usb-a cable. I used an adapter to plug it into my mac and bam, worked right away. So It's most likely the cable. I can't make sense of what kind of cable it wants (I bought a high quality C to C data cable and that did not work). But this crappy insignia cable that probably came with something I bought years ago worked great. FYI YMMV

So... the only USB A - USB C cable I have to hand is the cable that comes with the MA2 for charging the remote.

I connected it through a USB A to C adapter into my Macbook Pro and it worked first time...

anon67 · Aug 8, 2020

It has to be a data cable not just charging cable. Most are data cables unless you get a cheapo cable. I just updated the firmware on all my batteries today, and used and old fast charging cable for an old android phone. Connected just fine, I would suggest the cable for charging the controller but unless you have a laptop that’s pretty hard to use space/length wise.

This is the cable I used this morning so I can confirm it works.

https://www.amazon.com/gp/aw/d/B076FPGWNZ

cjsutcliffe · Aug 8, 2020

anon67 said:
It has to be a data cable not just charging cable. Most are data cables unless you get a cheapo cable. I just updated the firmware on all my batteries today, and used and old fast charging cable for an old android phone. Connected just fine, I would suggest the cable for charging the controller but unless you have a laptop that’s pretty hard to use space/length wise.

This is the cable I used this morning so I can confirm it works.

https://www.amazon.com/gp/aw/d/B076FPGWNZ

This is a specific issue with newer Macs. It’s about the ports on the machine rather than the cable

anon67 · Aug 10, 2020

cjsutcliffe said:
This is a specific issue with newer Macs. It’s about the ports on the machine rather than the cable

Oh ok good to know, ya I have a PC/windows 10 machine.

Piper J3 · Aug 11, 2020

Problem is fixed. I was using wrong cable to connect MA2 to PC. You need to use the USB cable used for charging the Controller. Might have to use a USB hub to adapt. The update for MA2 took quite a long time to complete. DJI Chat tech help provided the answer to this problem. Good people...