DJI Assistant 2 gives "Cannot load firmware list, please retry"

[Robert S]

I have tried multiple times to update my firmware with DJI Assistant and have got this message. I tried to do it through DJI Go 4 and it also didn't update. Any thoughts? Is the problem with the DJI server?

 

[ac0j]

It sounds like it. There is a lot of new drone owners out there trying to update I guess! Wait till later, or early in the morning and try again.

 

[CanberraMavic]

I had the same issue... I just wrote it off to my ageing Mac!! Ahhh... the joy of shared problems.

 

[trriley5]

I just tried - still wont list fw

 

[trriley5]

I just downloaded the latest version 1.2.0 and so far so good. I'm refreshing the controller now, then the Mav then a test flight.....also updated to the new go app this morning as well.

 

[Koos Gasman]

Same problem here. Assistent cannot load firmware list. But I could update the no flyzones via the assistent on my MP.
May be try it tomorrow again..

 

[mavin]

I have tried multiple times to update my firmware with DJI Assistant and have got this message. I tried to do it through DJI Go 4 and it also didn't update. Any thoughts? Is the problem with the DJI server?

Are you you using the original micro USB cable that came with the MP?

 

[Koos Gasman]

Are you you using the original micro USB cable that came with the MP?

I dont know for Robert, but I tried several usb cables but that did not make a difference..

 

[Kilrah]

They have cut off old assistant versions, need to update it.

 

[Koos Gasman]

They have cut off old assistant versions, need to update it.

i did updat the assistent yesterday but that did not work(yet) . Will try again.

 

[kiwi flyer]

They have cut off old assistant versions, need to update it.

ah that explains it.. I was trying on the weekend and got the same message, Updated to latest assistant version then tried again and got it working.

 

[Koos Gasman]

i did updat the assistent yesterday but that did not work(yet) . Will try again.

Removed the old assistent and the Go4 app today and reinstalled from scratch. And YES, it is all working fine again.

 

[MittenDroneMedia]

Where did you go to reinstall/download the new assistant?

Removed the old assistent and the Go4 app today and reinstalled from scratch. And YES, it is all working fine again.

 

[Kilrah]

The rather obvious downloads page for your aircraft on DJI's website.

 

[Koos Gasman]

Where did you go to reinstall/download the new assistant?

Mavic Pro– Specs, FAQ, Tutorials and Downloads

 

[paturnpike]

I had the same problem and I eventually erased the assistant 2 from my pc after 2 days of the same message and I redownloaded it from DJI website and it works fine now and I was able to update my DJI goggles finally.

 

[PaperCrane]

Did anybody find out how to get this to work?

I've got a brand new laptop (Win 10)
Couldn't get Assistant to work, so uninstalled it
Rebooted
Made sure both Windows and the manufacturer are happy with the drivers
Rebooted again
Checked no driver updates again
Downloaded a fresh version of Assistant
Restarted, allowing unsigned drivers
Installed Assistant again, running as Administrator

Assistant says it can see the Mavic, but still 'says unable to display firmware'

Looks like my Mavic and my laptop are not on speaking terms.

Any ideas gratefully received. Thanks.

 

[Robert S]

You need to upgrade DJI Assist 2. Worked for me.

 

[PaperCrane]

Hmmm. I thought I was installing the latest version. Will check though. Thanks.

 

[gjmphoto]

I just had the same experience and thought I needed to update the app...then I realized I wasn't logged in. Once I logged in, it worked just fine.