dji Care Refresh - is it possible to re-register with new serial #?

[rcflyingaddict]

Mavic Pro on the way .... I plan to buy dji care from dji's web site and I see that you need to enter the Mavic's serial number to register/start. My question is .. what if I have an issue with my drone and return and end up with a NEW one from seller (not dji) . ... In this case the unit that I registered will have been returned... has anyone re-registered their care refresh with the new/replacement Mavic? I'm assuming they have to allow this but not sure how you actually go about doing it?

 

[Kilrah]

If you go through a proper repair procedure it will be carried on automatically, but if you return the unit I believe you're SOL.

 

[rcflyingaddict]

If you go through a proper repair procedure it will be carried on automatically, but if you return the unit I believe you're SOL.

The scenario is you buy new unit from authorized seller (amazon etc...) and lets say it comes damaged and of course you want a brand new mavic vs a refurb so you return it to vendor ..... then re-order and get a new one. I'm sure someone has gone thru this ... I can't imagine you loose the $99 you spent on 'insurance' .... I'm assuming there is a procedure for this usecase.

 

[Kilrah]

That's why you have 48h to buy refresh. You can test it works fine and only buy refresh once you're satisfied.

You can likely get a transfer by communicating with support but there's no straightforward procedure for it as far as I know.

 

[Chun]

Mavic Pro on the way .... I plan to buy dji care from dji's web site and I see that you need to enter the Mavic's serial number to register/start. My question is .. what if I have an issue with my drone and return and end up with a NEW one from seller (not dji) . ... In this case the unit that I registered will have been returned... has anyone re-registered their care refresh with the new/replacement Mavic? I'm assuming they have to allow this but not sure how you actually go about doing it?

I returned one to best buy, called DJI ,sent a few emails and they transferred my care refresh to new mavic

 

[allrightchill]

I returned one to best buy, called DJI ,sent a few emails and they transferred my care refresh to new mavic

Yup. This was my exact situation.

 

[DOC_XDA]

same here, sent an email after the repair procedure with the new serial number and it got transfered to my refresh account...I have a feeling it was not going to be done automatically, at least in my case, so I would advise you to send a reminder.

 

[rcflyingaddict]

Good to know - Thanks.