Tried to buy the DJI care/refresh replacement package and missed 48 hour window by 2 hours. **** it, now I have provide a verification video. Pain in the butt but i guess I'll do it. But my question is, is it worth it? Speaking with local users they have heard it's difficult to make a claim.
Has anyone tried to call DJI support? I've tried three times on this subject and I've gotten someone with such a thick eastern Indian accent that I can't understand them.
Steve
Like all insurance, it is based on the risk you foresee and your ability and willingness to self insure and accept the loss.
My first DJI purchase was the Spark and I was new to the drone business, in spite of flying almost all types of aircraft before. I could probably afford the loss, but I did not want to accept the risk, particularly given my planned operations over and around water, which I felt was very high. I purchased Refresh and later Refresh Plus.
I am on Spark number 4 now. Two were lost due to water damage, one my fault, one I felt was DJI's but never proven, the third was clearly a DJI camera glitch. All were replaced in a reasonable time frame, when following the claim procedures. I have not used the Refresh Plus (2nd year) on that aircraft. I now have M2 as well, and have Refresh and plan to purchase the Plus.
State Farm is an option but I have chosen to wait until after Refresh has expired to move to State Farm. It is cheaper, but if you continue to make claims, they will soon drop coverage unless you have cars or home also covered by them. I will pay the premium now, well I build experience, and when there is no other option move to State Farm.
Insurance of any sort really has to be designed around your personal ability and willingness to accept loss, or not! And, the cost of repair when needed. It also depends on what prevention steps you take to ensure you have the aircraft carcass, in case of an accident. DJI limits what they will cover without a carcass in hand, so that is another consideration to keep in mind. I try to ensure I always can recover a carcass by using a
Marco Polo Tracker for locating in heavy forest and a
Water Mod Kit when doing extensive over water flights from my kayak.
Food for thought.