So, on 9/21 I sent in my Mini 2 using DJI care express. You pay the $49.00 up front and when they receive your drone, they send out a replacement right away. It was received on 9/27 at DJI in Texas and signed for. No email for week, contacted support via email ant asked to just let me know if they in fact have the drone. There is no update to the case number on the web site and the just keep sending me email’s back am I happy with the support. This morning the email was they have not heard from me in two days and an I happy with the process and if not please contact them. I just do not get it; I know there is a language barrier their emails are written. Hoping this issue gets resolved soon. Anyone else have issues with DJI in the USA?