DJI Care Refresh Question

[TexasStar15]

I've been flying drones 10+ years and it was bound to happen, I crashed my Air 3S and it splattered into pieces. I have DJI Care Refresh and filed and case and sent the drone to DJI. I got an email that they had received it and were accessing the damage 2 days ago. I haven't heard a thing from them since. I was just wondering if this is normal and what is the turn around time on getting a new drone? Thanks guys and happy flying!

 

[slup]

...what is the turn around time on getting a new drone?

Prepare for to wait for a very long time... below also affect replacements.

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[BaldyBoyBilly]

Don’t give up hope for a speedy replacement. I sent my Mavic 3 pro to Dji as a care refresh just 10 days ago. I received a replacement in 8 days. It was shipped from Canada. If you have a case number, follow the progress on their website.

 

[Cafguy]

I think its pretty hit and miss right now. DJI isnt sending Drones to the U.S. it seems. So your replacement may take some time. Hope they find one for you!