DJI Care Refresh Question

[TexasStar15]

I've been flying drones 10+ years and it was bound to happen, I crashed my Air 3S and it splattered into pieces. I have DJI Care Refresh and filed and case and sent the drone to DJI. I got an email that they had received it and were accessing the damage 2 days ago. I haven't heard a thing from them since. I was just wondering if this is normal and what is the turn around time on getting a new drone? Thanks guys and happy flying!

 

[slup]

...what is the turn around time on getting a new drone?

Prepare to wait for a very long time... below also affect replacements.

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[BaldyBoyBilly]

Don’t give up hope for a speedy replacement. I sent my Mavic 3 pro to Dji as a care refresh just 10 days ago. I received a replacement in 8 days. It was shipped from Canada. If you have a case number, follow the progress on their website.

 

[Cafguy]

I think its pretty hit and miss right now. DJI isnt sending Drones to the U.S. it seems. So your replacement may take some time. Hope they find one for you!

 

[IronSky1]

Normally 1-2 weeks I have sent many in

 

[Bill Lazar]

Is it true that DJI Care Refresh is not available on Mavic 4 Pro, even if purchased from Adorama?

 

[Cafguy]

I think thats something you need to ask DJI the place that DJI shipped these Drones to is the place where DJI will do care refresh, so it may depend on where Adorama is getting them.

 

[TexasStar15]

Thanks guys, got my fingers crossed it won't be long!