DJI Care Refresh

[RyanHT]

I had read about some horrible experiences with DJI Care Refresh. I ended up having to use my first refresh a couple months ago when I did something stupid which killed my first Mavic Pro. I actually had a really good experience with it. I was pleasantly surprised after reading some other comments. From start to finish took about 10 days and I had the replacement drone. The replacement is most probably a refurbished product. I will tell you that the replacement looked Like a brand new drone. I looked all over it and couldn't find as much as a nick. I think DJI got spanked for sending out crappy looking refurbs and may have just decided to use all new plastics as a policy for refurbs. It also solved a problem I had with the gimbal. Mine would slap against the air intake at startup. The gimbal on the new drone works flawlessly. I'm actually kind a glad I had to use the first one. Sorry some of you had such a bad experience.

 

[Billp0023]

When you sent it in, how did you package it?, did you use the box it came in? If so, did they send it back in that box?

 

[Badchemist]

Anyone have experience with submiting claim with insurance people like state farm?

 

[Hieth]

My expereince with DJI Care Refresh was shocking to me

 

[Billp0023]

Thanks Hieth...

 

[Hieth]

Thanks Hieth...

You are welcome Bill

 

[The UNDERTAKER]

my experience was nothing but stellar , give em 10 outa 10 , great service , timely and no mailing packaging or any other issues, followed rules to the line and had no issues

 

[Badchemist]

Thanks guy's jus want to know how is third party insurance claim process when compared to Dji care

 

[javelina]

I went ahead and pulled the trigger on the DJI Care Refresh.... figured we're already in with a lot of coin, why not.

 

[MrJoshua]

Just wanted to give the group an update on my recent Care Refresh. Here is the timeline:
Jan 7 - paid my $79 and received email with label same day
Jan 8 - dropped off at the UPS store
Jan 10 - arrived at center in CA
Jan 10 - replacement order processed
Jan 11 - shipped
Jan 12 - arrived at my house (but I wasn't there to sign) - my problem
Jan 15 - dropped at UPS store where I picked it up

Overall, great experience. Drone looks to be in perfect condition. Arms are actually a bit tighter when unfolding as does the camera.

Overall a great experience!

 

[SkyIScrape]

Just wanted to give the group an update on my recent Care Refresh. Here is the timeline:
Jan 7 - paid my $79 and received email with label same day
Jan 8 - dropped off at the UPS store
Jan 10 - arrived at center in CA
Jan 10 - replacement order processed
Jan 11 - shipped
Jan 12 - arrived at my house (but I wasn't there to sign) - my problem
Jan 15 - dropped at UPS store where I picked it up

Overall, great experience. Drone looks to be in perfect condition. Arms are actually a bit tighter when unfolding as does the camera.

Overall a great experience!

Is it the same drone you sent in? Different serial #s? They sent me a refurb, without telling me a month later.

 

[MrJoshua]

different drone for sure. actually, the only issue i am now having is disconnect from RC. Looking through the forums to understand. I have a friend who has a brand new one and has this problem as well.

When I initially had the problem I would get a disconnect (RC) while just warming up on my counter. I updated the firmware via DJI2 app and it fixed that issue but still getting some disconnects when flying. Still working on it but overall satisfied with the refresh.

 

[adbeal]

Just wanted to give the group an update on my recent Care Refresh. Here is the timeline:
Jan 7 - paid my $79 and received email with label same day
Jan 8 - dropped off at the UPS store
Jan 10 - arrived at center in CA
Jan 10 - replacement order processed
Jan 11 - shipped
Jan 12 - arrived at my house (but I wasn't there to sign) - my problem
Jan 15 - dropped at UPS store where I picked it up

Overall, great experience. Drone looks to be in perfect condition. Arms are actually a bit tighter when unfolding as does the camera.

Overall a great experience!

I didn't get to choose to pay for my repair after they had received my mavic. Which was twice the cost of replacement. And they sent me a refurb a month later with a different s/n yet in the same box as the old drone with the old s/n on it.