DJI customer service

[Lone Droner 10]

Anyone finding that when you call customer service, if the first line reps cannot solve your problem, they immediately tell you to send the drone to a DJI authorized repair house? And, if you did send your drone, how long did it take for you to get it back in working order?

 

[jljbtm]

I'm so tired of hearing soooo much negative talk about dji that I wish I never sold my yuneec 500 and switched to this brand!
I would buy my yuneec Q500 back in a minute.

 

[Dotcomguy3020]

I'm so tired of hearing soooo much negative talk about dji that I wish I never sold my yuneec 500 and switched to this brand!
I would buy my yuneec Q500 back in a minute.

Oh he'll no! My Q500 4k was junk! The mp is way better! I sent my mp to dji repair and got it back on Aug 1st. No refresh either. They'll send ya a refurbished mp back.

 

[SBPI]

I had a problem with my Mavic Pro flashing back and forth from "READY" to "NO SIGNAL", and intermittant disconnecting. I tried everything possible to get it going again to no avail. Called DJI customer support and was talking to someone within a few minutes. Reported the steps I had undertaken to get it flying again and was told to send it in. I was scared to death because of all the negative remarks on this board; however, I didn't have much choice. I bought Care Refresh when I bought the aircraft but it was still under warranty so I refused the care refresh option. I followed the instructions to return it very carefully, documented everything, and sent it in hoping for the best. My drone arrived at the CA DJI service center on 11/03/2017, it was assessed, and a new drone shipped out to me the same day. I received it on 11/07/2017 in the same package I sent it in. I tried it out upon receipt and the new drones maiden flight was perfect. I was expecting the worst but was very pleasantly surprised with the outcome and with the customer service reps I spoke with in China; as well as the speed and efficiency with which the drone was returned to me. No complaints whatsoever!