This is the reply I received after sending DJI the above specs. After the data analysis they had offered that I buy a new drone at a 15 percent discount. Despite that and the waffling below they are sending me a replacement for $116 under the Care Refresh Plan. I suppose the take away is don't give up despite what they say initially.
Please kindly notice that "Omnidirectional Obstacle Sensing" is not totally equal to "Omnidirectional Obstacle Avoiding".
The aircraft is equipped with Forward, Backward, Downward, and Lateral Vision Systems, and Upward and Downward Infrared Sensing Systems, providing omnidirectional obstacle sensing. The Downward Vision System and Infrared Sensing System helps the aircraft maintain its current position and hover in place more precisely, but it doesn't mean that it cannot avoid the obstacles underneath.