DJI Error: "Account Not Logged In. Flight Altitude & Distance Restricted."

[RC5728]

I was on an expensive and remote trip in the jungle recently in South America, and I brought my Air 3S after securing government permits and going through a lot of other hassle.

Then when I turned on the drone and tried to fly, I got this error message:

"Account Not Logged In. Flight Altitude & Distance Restricted."

I couldn't fly more than 30 meters away, and 50 meters high, making the drone pretty much useless.

It's extremely frustrating because I had no phone reception at the time, so there was no possible way to log into my account even by tethering etc. It seems like a terrible design flaw. I never log out of my DJI account, but it apparently logged me out without asking or telling me.

Does anyone know why this happened out of the blue? Is there any workaround if it happens again when I'm out in the field?

 

[GFields]

No idea and not work around that I know of. I always check before leaving home

 

[Meta4]

Does anyone know why this happened out of the blue?

How long was it since your last flight before your trip?

Is there any workaround if it happens again when I'm out in the field?

If you are going into a remote area, away from internet connection, before the trip, fire up the controller, log out and login again and you should be good for at least 30 days, much more if you are using it regularly.

 

[RC5728]

How long was it since your last flight before your trip?

If you are going into a remote area, away from internet connection, before the trip, fire up the controller, log out and login again and you should be good for at least 30 days, much more if you are using it regularly.

I'm not sure how long it was this time, but in the past I know I've gone more than 30 days before without being automatically logged out by DJI. Is it a new thing?

 

[msinger]

Is there any workaround if it happens again when I'm out in the field?

You need to connect the device running DJI Fly to the Internet and log back in. There's no other workaround. If you plan to be off the grid for an extended period, something like Starlink would allow you to obtain an Internet connection from almost anywhere.

 

[Meta4]

I'm not sure how long it was this time, but in the past I know I've gone more than 30 days before without being automatically logged out by DJI.

Would it have been >30 days?

Is it a new thing?

No .. it's been around for a couple of years now.

 

[HoozierDroneDaddy]

It was a major problem where they logged you out after a period of time. However, that feature was changed a few months back. So if you update your fly app, and AC firmware you SHOULD no longer have that problem. To be safe I routinely log out and back in.

 

[CadrePilot]

It was a major problem where they logged you out after a period of time. However, that feature was changed a few months back. So if you update your fly app, and AC firmware you SHOULD no longer have that problem. To be safe I routinely log out and back in.

Nope. Still happens. Just had to tether to my phone a couple days ago to clear it so I could fly.