DJI Go 4 App crashing immediately after connection

[unclebarney]

Hi all,

My wifu bought me a mavic air as birthday present and I am pretty excited to fly this awesome drone. However, the DJI Go 4 kept crashing after connection so I haven’t been able to fly it yet (bummer). Here are the screenshoot I managed to take before crashing.

I am wondering if anyone in the forum ran into this issue before?

Any help would be appreciated, thank you all so much.

 

[Lastrexking]

What device are you using?

First thing to try is turning your device off and on again. If that doesn’t work try reinstalling the app.

 

[MAvic_South_Oz]

I've been getting the Flysafe database updates every flight, try to update, it comes up failed.
So I click ignore and go fly.
Tried on wifi at home 2 x recently.

I'm hoping it will update next time, not sure if keeping ignoring whether it might not let me fly in coming trips out.
Even though I have tried to download it first time 3x, then again last week.

Never had the app crash though.

 

[smalt0141]

Hi all,

My wifu bought me a mavic air as birthday present and I am pretty excited to fly this awesome drone. However, the DJI Go 4 kept crashing after connection so I haven’t been able to fly it yet (bummer). Here are the screenshoot I managed to take before crashing.

I am wondering if anyone in the forum ran into this issue before?

Any help would be appreciated, thank you all so much.

I purchase my mavic air Nov. 11 and have had the same problem as you. They tell me there is a problem with DJI Go4 app with apple products. They were supposed to have it fixed by now; but apparently not. I bought litchi last night and will be trying that with my 4 apple products to see how I do with that. Have you made any progress or is your drone still sitting in the box?