DJI policy

InAz · Nov 20, 2023

I ordered the M4P Friday (3 days ago) & was told that it will take up to 24 hrs to review and approve my purchase. Just received e-mail from dji stating that upon review, they need a copy of my bank statement and confirmation that my purchase is not for business purposes.
WTF is this all about? I replied stating I refuse to send any personal information to them.

Has anyone else run into this issue?

Yaros · Nov 20, 2023

Which website are you buying from? DJI should not ask for that info.

Cafguy · Nov 20, 2023

Good for you!
Don't send them a thing- As a matter of fact I would cancel that order and head on down to my local best buy or walmart. DJI could care less what the end user does with the drone. You already signed an agreement keeping them from any legal problems your flying may cause. So why would they care.
There are some pretty hard RID rules coming down the line for part 107 users such as the new standardized RID rule that will make the promised use of modules illegal by 107 pilots, and china has signed some new trade restrictions of their own, BUT I don't think any of that would give them cause to ask for ANY info.
Are you sure you are not at a "mirror" site? (scammers)

Yorkshire_Pud · Nov 20, 2023

Yaros said:
Which website are you buying from? DJI should not ask for that info.

At all times err on the side of caution, if something seems of go elsewhere and maybe drop into you bank and tell them of this 'event'.
Besides I would use a credit card, there's more protection.

mavic3usa · Nov 20, 2023

Yes please post the link you used to buy from DJI and also if you don't mind, what for of payment are you using such that they would ask you for bank details? Also would like to see the wording of that email and where it came from.

mavic3usa · Nov 20, 2023

Cafguy said:
There are some pretty hard RID rules coming down the line for part 107 users such as the new standardized RID rule that will make the promised use of modules illegal by 107 pilots,

Link?

Cafguy · Nov 20, 2023

mavic3usa said:
Link?

Yorkshire_Pud · Nov 20, 2023

@Cafguy, does that guy sing? At first glance I thought of Pavarotti.

barrybcar · Nov 20, 2023

Cafguy said:
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@Vic Moss @BigAl07
is this actually accurate?

mavic3usa · Nov 20, 2023

barrybcar said:
@Vic Moss @BigAl07
is this actually accurate?

I saw the comments in the video but until I can find an actual law or regulation.....

rickmurray1989 · Nov 20, 2023

mavic3usa said:
I saw the comments in the video but until I can find an actual law or regulation.....

I follow only official FAA announcements. Not Youtube "influencers".

mavic3usa · Nov 20, 2023

If the email sent to you doesn't address you buy name, then it's not for you...it's spam and you should just ignore it,

InAz · Nov 20, 2023

mavic3usa said:
If the email sent to you doesn't address you buy name, then it's not for you...it's spam and you should just ignore it,

It didn't. Just started with "Hello,"

WanderLost · Nov 20, 2023

InAz said:
It didn't. Just started with "Hello,"

Scam.

Starz · Nov 21, 2023

Post #14 has the answer.
Would like to see a link to whatever site you ordered from.

InAz · Nov 21, 2023

Starz said:
Post #14 has the answer.
Would like to see a link to whatever site you ordered from.

Already mentioned. Dji store.
I learned it's policy for them to ask for this information when/if needed.

Cafguy · Nov 21, 2023

InAz said:
Already mentioned. Dji store.
I learned it's policy for them to ask for this information when/if needed.

I am an hour or so from DJI in L.A. If you would like I could go ask for you in person BUT- I can already tell you the answer.
NO DJI employee is authorized too or would for that matter ask a customer for their Banking info. I don't really want to brave the L.A. Holiday traffic But I suppose the next time I go by I could stop in and ask but honestly DJI does not need your banking info to make a sale I still think you are at a MIRROR SITE. Go to a LOCAL store and purchase there they will not ask for info because you are buying a drone so why would DJI?

JeremyB · Nov 21, 2023

Can you look at the header info for that email? That should reveal where it really came from

InAz · Nov 21, 2023

Cafguy said:
I am an hour or so from DJI in L.A. If you would like I could go ask for you in person BUT- I can already tell you the answer.
NO DJI employee is authorized too or would for that matter ask a customer for their Banking info. I don't really want to brave the L.A. Holiday traffic But I suppose the next time I go by I could stop in and ask but honestly DJI does not need your banking info to make a sale I still think you are at a MIRROR SITE. Go to a LOCAL store and purchase there they will not ask for info because you are buying a drone so why would DJI?

Review their policy. Is in black & white.
A local store? Haha. I'm in rural america living offgrid & Walmart is closest to me 24 miles away & next big store is an 8 hour commute roundtrip not counting the store visit.

InAz · Nov 21, 2023

Cafguy said:
I am an hour or so from DJI in L.A. If you would like I could go ask for you in person BUT- I can already tell you the answer.
NO DJI employee is authorized too or would for that matter ask a customer for their Banking info. I don't really want to brave the L.A. Holiday traffic But I suppose the next time I go by I could stop in and ask but honestly DJI does not need your banking info to make a sale I still think you are at a MIRROR SITE. Go to a LOCAL store and purchase there they will not ask for info because you are buying a drone so why would DJI?