Got a mavic pro probably like many of you tried flying it inside and crashed it nothing major couple broken propellers scratch here and there. And a gimbal cover was on so not even a scratch on camera or gimbal motors.
After crash inspected no broken parts.
But got gimbal overload error.
After painstaking searching for similar problems to see if I can fix it myself.
Found a video on YouTube with exactly the same problem, after asking him what was his problem and how much did it cost him,
He said it was gimbal control board and
Cost $17 but all has been waived because it was on warranty.
So I got excited because it's not going to cost me much to repair.
Since you can't find any parts to buy so you could fix it yourself.
And I live in Canada it took a week to get there then another week on dji shelf
After talking to so called support finally got the email with invoice
Invoice
Customer:
Case:
DJI Care Balance：
Quote Date: 01-30-17
Remarks: Non-warranty. Aircraft has impact damage OR Hard Landing.
Item Quantity Unit Price（USD） Total Price（USD）
Back Right Motor Arm 1 19.00
Back Left Motor Arm 1 19.00
Intelligent Flight Battery 1 89.00
Mavic Pro Gimbal & Camera 179.00
Middle Frame 1 4.00
Front Left Motor Arm 1 22.00
Front Right Motor Arm 1 22.00
Mavic 8330 Quick-release Folding Propellers
1 9.00 Top Cover 1 1.00
Service Charge 1 65.00/h 65.00
Freight: 0.00
Total Amount: 429.00
DJI Care deduction： 0.00
Total Payment: 429.00
After talking with support and telling him that all I need repaired is gimbal.
I don't want battery because they asked to send drone and remote no battery.
I don't want new arms old ones are good I tested it was good flown it a couple of times to ensure.
I don't need top cover and frame they are fine not a scratch.
Propellers I'd take
I'm guessing that the person I talked about
Didn't tell them he had a crash
I did so ok I'll pay your labour change.
Invoice 2
Customer:
Case No:
DJI Care Balance：
Quote Date: 01-31-17
Remarks: Non-warranty. Aircraft has impact damage OR Hard Landing.
Item Quantity Unit Price（USD） Total Price（USD）
Mavic Pro Gimbal & Camera 1 179.00
Mavic 8330 Quick-release Folding Propellers
1 9.00
Back Left Motor Arm 1 19.00
Front Left Motor Arm 1 22.00
Middle Frame 1 4.00
Back Right Motor Arm 1 19.00
Front Right Motor Arm 1 22.00
Top Cover 1 1.00
Intelligent Flight Battery 1 89.00
Service Charge 1 65.00/H 65.00
Freight: 0.00
Total Amount: 429.00
Discount: -42.90
DJI Care deduction： 0.00
Total Payment: 386.10
After this I'm pretty fed up with DJI
call again requested to speak with supervisor talked to on it seemed like his getting my point so he said I will be charged for gimbal and that's all and I should receive invoice in half hour...
A day later got invoice
Invoice 3
Case No:
DJI Care Balance：
Quote Date: 02-02-17
Remarks: 1. Non-warranty. Aircraft has impact damage OR Hard Landing. 2. Additional 10% discount for inaccurate part cost
Item Quantity Unit Price（USD） Total Price（USD）
Top Cover 1 1.00
Front Left Motor Arm 1 22.00
Mavic Pro Gimbal & Camera 1 179.00
Middle Frame 1 4.00
Back Left Motor Arm 1 19.00
Mavic 8330 Quick-release Folding Propellers 1 1 9.00
Front Right Motor Arm 1 22.00
Intelligent Flight Battery 1 89.00
Back Right Motor Arm 1 19.00
Service Charge 1 65.00/H 65.00
Freight: 0.00
Total Amount: 429.00
Discount: -85.80
DJI Care deduction： 0.00
Total Payment: 343.20
At this point finally got to me that DJI USA is not in the business of repairing drones just replacing.
So I call again speak to another Supervisor and he told me that they might have to replace my drone because there is too much damage horse ****. so I'm done at this point and I say fine replace the arms and gimbal then as I wait for invoice again called day later requested to talk to manager tried to explain that all I want is to repair parts that are faulty then he goes on that I must replace arms because it won't pass quality assurance. So I told him that I didn't send my drone for replacement just for repair and he admitted that they don't repair mavic just replace and that they don't have parts now and ya they just send replacements aha so that's why you want to charge me for all this parts.Because you don't have any in
MANUFACTURE REPAIR SHOP!!!! REALLY!!!!
IT'S PARTS AND REPAIR MONOPOLY
I HAVE RECORDED MOST OF MY PHONE CALLS WITH THEN WILL UPLOAD THEM TO YOUTUBE TO WARN
PEOPLE THIS IS NOT ACCEPTABLE.
The 10% discount is for
179.00 for gimbal and camera charge
Confronted the supervisor's about this
Turns out they don't even know about online repair price chart
In their ONLINE REPAIR PRICING CHART
It's 159.00 for gimbal and camera
Got final invoice
Invoice 4
Customer:
Case No:
DJI Care Balance：
Quote Date: 02-03-17
Remarks: 1. Non-warranty. Aircraft has impact damage OR Hard Landing. 2. Additional 10% discount for inaccurate part cost 3. Removed the shell and battery per tasked customer request
Item Quantity Unit Price（USD） Total Price（USD）
Mavic 8330 Quick-release Folding Propellers
Mavic Pro Gimbal & Camera 1 179.00
Back Right Motor Arm 1 19.00
Middle Frame 1 4.00
Back Left Motor Arm 1 19.00
Front Right Motor Arm 1 22.00
Front Left Motor Arm 1 22.00
Service Charge 1 65.00/H 65.00
Freight: 0.00
Total Amount: 339.00
Discount: -67.80
DJI Care deduction： 0.00
Total Payment: 271.20
And I told them I would like them to send me the old "broken gimbal assembly will see.
Battery has been taken out and top cover
And some credit discount applied for wrong
Gimbal and camera price.
In the end I still overpaid for “repair”
This goes to BBB if anybody have a similar problem recommend do same
BBB Accredited Business Review for DJI Service, LLC.
where the charge should be
$17 for part
$65 labor
$9 Props
total $91
Got this when I tried posting this on their forum.
