Have any of you in the US had experience with DJI Repair Service? They have one if my drones in for repair and I'm growing concerned.
My
MA took an uncommanded excursion into a tree. A few week later during a wind storm it fell to the ground. The only obvious damage was the top plastic shell was partially peeled off and the camera gimbal was damaged. I sent it into DJI Repair Service over a month ago. They checked it out right away and quoted me for a new shell, gimbal, and labor. I paid right away and yet still 5 weeks later I do not have my drone back.
After 3 weeks I sent an email inquiring as to status. A few days later I got a reply that they were having difficulty with the gimbal calibration software and were working it out with DJI. When another two weeks had gone by I send an email which was never answered so I called and was told that they were waiting for VPN software from DJI. I"m probably naive, but the only VPN software I'm aware of is use to mask your identity when you are browsing on the web. I waited another week and called again and got the same story. I was promised that they would contact DJI right away and then follow up with an email telling me what they found out. That was a couple of days ago and still no email.
In summary,
They have my
MA and a few hundred of my dollars.
It has been 5 weeks now and no resolution.
They don't return emails inquiries.
Is this typical of them? They have a first class website and what appears to be a great business model. Are they just over worked? What should I do at this point?