Dji sent me a replacement drone is it brand new or refurbished?

[careless]

Hi everyone. Was reading and have a question. I bought a mini 3 a while back from bestbuy that was certified refurbished. My question is should it have already been bound to another account? Ive contacted DJI and BestBuy buy have gotten no where yet. Any advuce on what to do. I need to send it in the get the gimbal repaired due to a crash that happened minutes after updating the drone. Everything seemed fine until it wasnt. Thats when i discovered it wasnt bound to my accoun. Ive bought 3 mini 3 and they are great.

Do you think someone could have switched drones with you after you bought it?

 

[CameronsDad]

Do you think someone could have switched drones with you after you bought it?

No it been with me. The account its bound too has 3 flight logs still in the drone. Not 100% sure but it looks like it may have been purchased by someone in Mexico. Thats going by the 3 flights in the flight log

 

[careless]

No it been with me. The account its bound too has 3 flight logs still in the drone. Not 100% sure but it looks like it may have been purchased by someone in Mexico. Thats going by the 3 flights in the flight log

I would contact Best Buy again and just explain that the drone is defected and maybe the Geek Squad can help to replace the drone.

 

[CameronsDad]

I would contact Best Buy again and just explain that the drone is defected and maybe the Geek Squad can help to replace the drone.

 

[CameronsDad]

I believe I will try that first. I really like the drone. I just got my wife a mini 3 for Christmas. Also got a buddy to get 1 as well. I used mine daily to fly over the 100 acres around our house. I need it back flying. I have farmers ask me regularly to fly over and check a field out.