dji still no update for shipping

MavicPro · Oct 24, 2016

jowens said:
Best Buy seems to have absolutely no idea what's going on. One day it seems that they'll have them in a couple days and the next day they say they have no idea. A friend of my who works at Best Buy says there is absolutely no way of knowing for sure. I would never order a drone from a big box store like Best Buy. First off you have to pay sales tax and also you get absolutely zero service if you need help. There are certain things you buy at Best Buy and DRONES ARE NOT ONE OF THEM in my opinion.

Instead you get a brand new drone within 45 days.
15 days at the least.

Exchange or you can return for full money back . What's so bad about that?

yongming · Oct 24, 2016

I thought you already got one for dji store..

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masmole · Oct 24, 2016

crap! I really need to stop reading these forums

thanks to this thread, I have now also ordered a Mavic flyless from Best Buy for Oct 31 delivery (supposedly)

That makes it my 3rd Mavic pre-order lol. First two were both Mavic flymore pre-orders on 9/27 from B&H and Amazon. I'm figuring that if neither of those flymore pre-orders don't ship by the end of the week due to flymore combos being delayed as rumored, then hopefully Best Buy will at least deliver a Mavic flyless on monday. We'll see...

shorttimer · Oct 24, 2016

When I checked BB a few days ago they had none so I put in a request to send me an email when I could order one. Yesterday I got an email and could have preordered it if I wanted to.(posted the link in that humongous preorder note) After maybe an hour it said I was too late and it was not available for preorder. Today I got another email stating it was available again and I have played with it during the day, putting it in my cart and going to checkout but I never did get it as I don't even have a phone that will work with it and I plan to buy from Amazon later. But I have seen it not being available and now it is available. Possibly they are getting a bunch as they say it will be shipped. I have no idea if they are saving any for the BMs or if they can sell them all online they will do that. I don't know. But it will be interesting to see if they actually come through but being the fact they were not available and now they are I would like to believe they will be able to deliver it.

DroneDad · Oct 25, 2016

I tried contacting DJI sales support today to get a confirmation/denial about the Fly More bundle being delayed longer than regular Mavic orders. First time, after I typed in the question, I sat there for 3 minutes, and the the 'person' on the other end (Lui was supposedly the name) they disconnected.

I was able to get back into a chat window, same person responded. This time they told me they had no info about when my order would ship, and when I mentioned I was only seeking clarity on the rumor of additional delays on the Fly More, they told me to email the sales support team and promptly closed the chat.

-10 points for customer service, DJI. Is it so hard to simply keep your customers informed? At least be truthful about the status of things. I'm guessing we'll tolerate waiting, it's just good business to keep us informed.

Okay, rant complete.

fakbik · Oct 25, 2016

My experience when the first Bebop came out was that it was buggy as hell. I got it via Best Buy and went through no less than 3 exchanges (four individual drones) because of major issues it had. With BB, I was able to go into the store directly and exchange it. With Best Buy, I got all my money back when I gave up on that platform. Yeah there's sales tax, but I can say that its a faster return than any online dealer.

DrPeppar · Oct 25, 2016

Fine.
You want to play this game DJI, I can play too.
Ordered another from Best Buy and will cancel which ever doesn't arrive first. Tired of this last come, first served crap. But instead of canceling I think I'll return to Best Buy the second to arrive and get my tax back.

harmonix234 · Oct 25, 2016

Oh yea **** Liu with a ten years stick for his customer service. I called him out on some things he said from previous chats that conflict and he disconnected.

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wave7373 · Oct 25, 2016

yongming said:
I thought you already got one for dji store..

Sent from my SM-N910T using MavicPilots mobile app

Yes However I am hedging my bet!! I ordered 3 before creating this thread!!! If they all come on 10/31 I won't have any problems selling it!!

shorttimer · Oct 25, 2016

I see now that if you want it 10/31 from BB you have to pay for 2 day shipping. They have free standard shipping still available for free but you don't get it til 1 day later 01-Nov.

tonytafarella · Oct 25, 2016

stealle said:
I ordered one from BB today too. I seriously doubt I get it on the October 31 tho. Just doesn't seem possible.

So, who has done a pre-order for anything from BB in the past? What is their routine? If this is going to happen shouldn't we see our status change to shipped by at least this Friday?

I ordered one 2 days ago from BB and delivery states 10/30 as well. I tried calling them but they just kept saying it will get to me 10/30

tonytafarella · Oct 25, 2016

shorttimer said:
I see now that if you want it 10/31 from BB you have to pay for 2 day shipping. They have free standard shipping still available for free but you don't get it til 1 day later 01-Nov.

Mine is standard and states 10/30 delivery

Dirty Bird · Oct 25, 2016

Did you verify the year?

tonytafarella said:
I ordered one 2 days ago from BB and delivery states 10/30 as well. I tried calling them but they just kept saying it will get to me 10/30

tonytafarella · Oct 25, 2016

Ne

Dirty Bird said:
Did you verify the year?

I am sure your right but hope your wrong. I have an order in a DJI as well...we'll see soon

DroneDad · Oct 25, 2016

Received a response from DJI Online Sales support today and wanted to share. I had inquired about the rumors of longer delays for the Fly More bundles. Here's what I received this evening:

We’d like to let you know that Mavic Pro Fly More Combos are now shipping according to payment sequence.We know you’re eager to get your Mavic Pros into the air. We are moving as rapidly as possible to make that happen.

So I'm feeling (cautiously) optimistic that those like me who ordered the Fly More won't have an extra wait, beyond the regular pre-order order.

canucks1990 · Oct 27, 2016

wave7373 said:
Nope it states it today

So how did that end up working out for you?

wave7373 · Oct 27, 2016

canucks1990 said:
So how did that end up working out for you?

About 2 hours ago they changed the release date from 10/30 to 11/30... so we will see which one comes first , I ordered through amazon on the release date for a combo as well.