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DJI's horrific support in unbinding a drone - SHOUT OUT

gmatj

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See my post : https://forum.dji.com/forum.php? ... 1&page=2#pid3523089

Hello everybody in the Mavic Pilots forum. I too had (and still have) the "Unbinding problem", and I would like to shout as hard as I can about my bad experience (which as I found out by reading some posts here has been an experience from other participants)
Let me say I am a first time DJI buyer,
I have bought a used Mini 3 Pro with Flymore kit, It all arrived with its original packaging (serial number in the boxes matching the serial number as seen in the relevant RC menu).
I took everything out , the drone and RC in pristine condition- Then I went ond and tested the drone - It all worked fine , had my first flight around - Wonderful I thought.
Previous owner had reset the drone and so I created a DJI account and logged in.
Then I started playing with all the different menus in the RC and alas I arrived at the device management page where I wwas surprised to find out that the drone was "Already bound to another account"
Contacted DJI support a couple of times, provided paypal Invoice/paypal payment details, photos of the drone serial number both from the RC and the box outside , Photos of the origimal boxes (DJI Mini 3 pro and Fly more kit) in perfect condition (the latter would verify that the drone was not found from somewhere or even stollen)-
They said they would try to get in touch with the person whose email was binded to the aircraft. They sent 1st email no reply and no unbinding, they sent a 2nd email and again no reply and no unbinding - DJI sent an email to me and said they will escalate the matter to higher level of support , who they phoned today to tell me the same bloody recording "That only the owner of the email can unbind the aircraft etc etc etc) - It all sounded like a robot talking apprently with insuficient english language comprehension.
I asked for a written reply to my very detailed email which the rep said they will do.

LET ME CONCLUDE NOW
DJI have sent 2 emails to the account holder
Did they request for receipt confirmation , and read confirmation from the account owner ?
DJI this way would have the possibility :
a) to see if he received the email and if it was returned to see if his email is still valid
b) if the account holder had read the email and did nothing
NO DJI DID NOT REQUEST RECEIPT AND READ CONFIRMATION and they can answer my relevant question.
So we are at a dead end - The account owner excuse me the language he does not give a **** about me and about DJI.

I strongly think if you are faced with such ignorant and rude attitude DJI should be able to help me or any other customer for that matter, without reaching such a dead end.
Firstly DJI should be able to provide me his full email address/tel.number in case I can convince him to spend a few minutes of his time and do something about it, or most likely DJI should be able to unbind the aircraft from his account (which by now this guy may have deleted)
In the end of the day
You send the account owner an email to unbind the aircraft ,
you send him a second email and does not give a **** about DJI and about me,

the third time if he still does not give a ****... about this matter
DJI should feel obliged to unbind the aircraft
.
AND MOST IMPORTANT
DJI SHOULD PLACE A WARNING SIGN/NOTICE IN A VERY PROMINENT PLACE IN THEIR SITE , ABOUT ALL THIS GARBAGE PROCEDURE .

And finishing this post I have to say
THE ONLY REASON REALLY FOR THE DRONE TO BE BOUND TO THE ACCOUNT IS WHEN YOU REPORT A FLYAWAY, AS I CAN NOT SEE ANY OTHER REASON AS THE DRONE FLIES NORMALY WITH FULL CAPABILITIES
 
I have stated this in similar posts and I'll say it again. It is the buyer's responsibility to ensure that the seller has unbound the drone before buying it. Due to all the possible legal issues DJI has done all they can do.

DJI cannot just take a person's word that they have purchased a drone from someone and unbind it (even with all the serial numbers and other details).

If you want to purchase DJI refresh to protect you from a flyaway, they have means for you to do so (but you must do so within 72 hours of making the purchase) [Read Here]
 
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DJI will never unbind the Drone! and will only contact the Original Purchaser the drone is bound too.
Where did you purchase this Drone. It was sold to you in that condition and you should seek a refund from the seller!
New DJI Drone purchasers are told in Order to resell the Drone it must be unbound from your account.
I agree it should be made clearer to some buyers but in all cases I blame the seller not DJI.
 
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The problem is, if the drone is bound, and the account owner is unwilling to respond, there's no way to tell for certain the drone isn't stolen.

Proof of purchase from the thief, or the condition of the drone makes no difference.

Don't ever buy a used DJI drone without proof the drone is not bound.
 
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Did you get the sellers name, address and phone number in case of any issues?

Are you able to file a dispute with PayPal?
 
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Buyer's beware. I always buy new and from the manufacturer if possible, even if it means that I have to wait longer to have enough money.
 
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Did you get the sellers name, address and phone number in case of any issues?

Are you able to file a dispute with PayPal?
Yes I got all his particulars (name, address and phone number) and I guess I am covered by paypal protection -
 
The problem is, if the drone is bound, and the account owner is unwilling to respond, there's no way to tell for certain the drone isn't stolen.

Proof of purchase from the thief, or the condition of the drone makes no difference.

Don't ever buy a used DJI drone without proof the drone is not bound.
Good suggestion my friend but you miss my point - Now I know cause I have read so many things -
HOWEVER A FIRST TIME DJI BUYER IF HE GOES AND BUYS A SECOND HAND DRONE THAT FULLY WORKS AND IT IS DEMONSTRATED THAT DOES WORK FINE - DOES NOT KNOW THE LITTLE DETAILS WITH REGARDS TO BINDING/UNBINDING.
THAT IS WHY I AM SAYING DJI HAVE GREAT RESPONSIBILTY FOR ALL THIS CRAP - IT SHOULD BE HIGHLIGHTED IN A PROMINENT PLACE IN THEIR SITE AND IT IS NOT.
 
I agree it should be made clearer to some buyers but in all cases I blame the seller not DJI.
Thank you for understanding the point I was trying to make

But why you blame the seller , DJI has implemented this weird procedure without informing prospective buyers
Not even in the official channels they tell you this - And there is not even a bloody paper with this warning inside the box - even when you buy new!!!!)
 
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I have stated this in similar posts and I'll say it again. It is the buyer's responsibility to ensure that the seller has unbound the drone before buying it.
How the hell a buyer should know this perverted procedure ??

"Due to all the possible legal issues DJI has done all they can do."
DJI should have a condition stating that if the old owner does not reply (negative or positive) 3 times to the unbinding request within 21 days they will unbind.
As simple as that. so let us not trying to find excuses for DJI's behaviour
They could have this warning inside the box when you buy the goods. Now they are just creating frustration and anger.
 
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NO THEY ARE NOT TOLD
I was going to get a new DJI Mini 4K or a new DJI Mini 3 Pro and nobody told me , neither the local official reseller nor DJI themshelves
(I just thought I buy a used one to learn before - My bad !!)
Many new owners can recall the day they got their new Drone and all the excitement of opening that box! but none seem to read the print on the box that says when you open the Package YOU except the Terms Of Service for the product. (yes its tiny)
Remember that little booklet that Didn't say "Quick start guide" and had a lot of tiny writing inside (the one you tossed back in the box without a second glance) well its in there Trust me. and while 100 percent of consumers don't read all that giberish this is the kind of thing corporations get away with when we don't.
 
HOWEVER A FIRST TIME DJI BUYER IF HE GOES AND BUYS A SECOND HAND DRONE THAT FULLY WORKS AND IT IS DEMONSTRATED THAT DOES WORK FINE - DOES NOT KNOW THE LITTLE DETAILS WITH REGARDS TO BINDING/UNBINDING.
True BUT the seller does or should Know.
 
Many new owners can recall the day they got their new Drone and all the excitement of opening that box! but none seem to read the print on the box that says when you open the Package YOU except the Terms Of Service for the product. (yes its tiny)
Remember that little booklet that Didn't say "Quick start guide" and had a lot of tiny writing inside (the one you tossed back in the box without a second glance) well its in there Trust me. and while 100 percent of consumers don't read all that giberish this is the kind of thing corporations get away with when we don't.
I just have looked at those tiny letters but I did fail to see any unbind warning !!!!
 
I will just say you are entitled to a refund Most if not all places will refund for this unless you got it at a garage sale or something.
Online markets make it VERY clear that DJI Drones MUST be unbound for sale...Contact your seller or credit provider.
 

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