See my post : https://forum.dji.com/forum.php? ... 1&page=2#pid3523089
Hello everybody in the Mavic Pilots forum. I too had (and still have) the "Unbinding problem", and I would like to shout as hard as I can about my bad experience (which as I found out by reading some posts here has been an experience from other participants)
Let me say I am a first time DJI buyer,
I have bought a used Mini 3 Pro with Flymore kit, It all arrived with its original packaging (serial number in the boxes matching the serial number as seen in the relevant RC menu).
I took everything out , the drone and RC in pristine condition- Then I went ond and tested the drone - It all worked fine , had my first flight around - Wonderful I thought.
Previous owner had reset the drone and so I created a DJI account and logged in.
Then I started playing with all the different menus in the RC and alas I arrived at the device management page where I wwas surprised to find out that the drone was "Already bound to another account"
Contacted DJI support a couple of times, provided paypal Invoice/paypal payment details, photos of the drone serial number both from the RC and the box outside , Photos of the origimal boxes (DJI Mini 3 pro and Fly more kit) in perfect condition (the latter would verify that the drone was not found from somewhere or even stollen)-
They said they would try to get in touch with the person whose email was binded to the aircraft. They sent 1st email no reply and no unbinding, they sent a 2nd email and again no reply and no unbinding - DJI sent an email to me and said they will escalate the matter to higher level of support , who they phoned today to tell me the same bloody recording "That only the owner of the email can unbind the aircraft etc etc etc) - It all sounded like a robot talking apprently with insuficient english language comprehension.
I asked for a written reply to my very detailed email which the rep said they will do.
LET ME CONCLUDE NOW
DJI have sent 2 emails to the account holder
Did they request for receipt confirmation , and read confirmation from the account owner ?
DJI this way would have the possibility :
a) to see if he received the email and if it was returned to see if his email is still valid
b) if the account holder had read the email and did nothing
NO DJI DID NOT REQUEST RECEIPT AND READ CONFIRMATION and they can answer my relevant question.
So we are at a dead end - The account owner excuse me the language he does not give a **** about me and about DJI.
I strongly think if you are faced with such ignorant and rude attitude DJI should be able to help me or any other customer for that matter, without reaching such a dead end.
Firstly DJI should be able to provide me his full email address/tel.number in case I can convince him to spend a few minutes of his time and do something about it, or most likely DJI should be able to unbind the aircraft from his account (which by now this guy may have deleted)
In the end of the day
You send the account owner an email to unbind the aircraft ,
you send him a second email and does not give a **** about DJI and about me,
the third time if he still does not give a ****... about this matter
DJI should feel obliged to unbind the aircraft.
AND MOST IMPORTANT
DJI SHOULD PLACE A WARNING SIGN/NOTICE IN A VERY PROMINENT PLACE IN THEIR SITE , ABOUT ALL THIS GARBAGE PROCEDURE .
And finishing this post I have to say
THE ONLY REASON REALLY FOR THE DRONE TO BE BOUND TO THE ACCOUNT IS WHEN YOU REPORT A FLYAWAY, AS I CAN NOT SEE ANY OTHER REASON AS THE DRONE FLIES NORMALY WITH FULL CAPABILITIES
Hello everybody in the Mavic Pilots forum. I too had (and still have) the "Unbinding problem", and I would like to shout as hard as I can about my bad experience (which as I found out by reading some posts here has been an experience from other participants)
Let me say I am a first time DJI buyer,
I have bought a used Mini 3 Pro with Flymore kit, It all arrived with its original packaging (serial number in the boxes matching the serial number as seen in the relevant RC menu).
I took everything out , the drone and RC in pristine condition- Then I went ond and tested the drone - It all worked fine , had my first flight around - Wonderful I thought.
Previous owner had reset the drone and so I created a DJI account and logged in.
Then I started playing with all the different menus in the RC and alas I arrived at the device management page where I wwas surprised to find out that the drone was "Already bound to another account"
Contacted DJI support a couple of times, provided paypal Invoice/paypal payment details, photos of the drone serial number both from the RC and the box outside , Photos of the origimal boxes (DJI Mini 3 pro and Fly more kit) in perfect condition (the latter would verify that the drone was not found from somewhere or even stollen)-
They said they would try to get in touch with the person whose email was binded to the aircraft. They sent 1st email no reply and no unbinding, they sent a 2nd email and again no reply and no unbinding - DJI sent an email to me and said they will escalate the matter to higher level of support , who they phoned today to tell me the same bloody recording "That only the owner of the email can unbind the aircraft etc etc etc) - It all sounded like a robot talking apprently with insuficient english language comprehension.
I asked for a written reply to my very detailed email which the rep said they will do.
LET ME CONCLUDE NOW
DJI have sent 2 emails to the account holder
Did they request for receipt confirmation , and read confirmation from the account owner ?
DJI this way would have the possibility :
a) to see if he received the email and if it was returned to see if his email is still valid
b) if the account holder had read the email and did nothing
NO DJI DID NOT REQUEST RECEIPT AND READ CONFIRMATION and they can answer my relevant question.
So we are at a dead end - The account owner excuse me the language he does not give a **** about me and about DJI.
I strongly think if you are faced with such ignorant and rude attitude DJI should be able to help me or any other customer for that matter, without reaching such a dead end.
Firstly DJI should be able to provide me his full email address/tel.number in case I can convince him to spend a few minutes of his time and do something about it, or most likely DJI should be able to unbind the aircraft from his account (which by now this guy may have deleted)
In the end of the day
You send the account owner an email to unbind the aircraft ,
you send him a second email and does not give a **** about DJI and about me,
the third time if he still does not give a ****... about this matter
DJI should feel obliged to unbind the aircraft.
AND MOST IMPORTANT
DJI SHOULD PLACE A WARNING SIGN/NOTICE IN A VERY PROMINENT PLACE IN THEIR SITE , ABOUT ALL THIS GARBAGE PROCEDURE .
And finishing this post I have to say
THE ONLY REASON REALLY FOR THE DRONE TO BE BOUND TO THE ACCOUNT IS WHEN YOU REPORT A FLYAWAY, AS I CAN NOT SEE ANY OTHER REASON AS THE DRONE FLIES NORMALY WITH FULL CAPABILITIES