- Joined
- Jul 2, 2017
- Messages
- 17
- Reactions
- 7
- Age
- 54
So,
I want to get a call from somebody other than "Tech Support" who just doesn't merely only quote policies on DJI Refresh, its warrantees, and your customer service TODAY, or, well, I'm about to get legal on you.
CAS-1777248-D5L2M1 . You should find my contact info in there.
The REFURBISHED - NOT NEW replacement from my case back in September now has issues it never originally had, and I have another invoice for replacing what should not have even been a problem, since I sent it into your repair dept. The invoice I just received back even says "1. No crash found in available flights. 2.) Obvious damage that impairs normal function to unit. Conclusion:Cause of issue is damage due to force impact." It never had a forceful landing or impact in the less than 8 months since its return to me. It was never out of its case when not in use, and I got into landing it into my hand to prevent just those issues. I've BABY'ed this thing.
I now am being told that two control arms, middle frame module, and entire gimbal need to be replaced when I only sent it in with an issue resulting from the Original Repair. GIMBAL OBSTRUCTION, AIRCARFT MOTOR OVERLOAD. This was a known issue with the Gimbal camera Ribbon Cable. KNOWN.
And fellow Mavic Pilots, if you've had a bad experience with DJI refresh policies, I want to hear from you. I think a class action may be in order from what I can see on the other forums and general postings about The Mavic Pro drone - especially about this issue.
KEY NOTE: I have a friend dying of Stage 4 Stomach Cancer, who has worked in the wineries of Napa Valley for four decades. He is about to die and all we want to do, or really can do, is give him a video of his vineyards that he can see one last time, from a perspective he was never able to see.
Because of this repair issue, I'm losing valuable time for him. He's not going to last another week. No, I can't just get/rent another drone around here.
DJI, you better respond immediately. <pissed off>
I want to get a call from somebody other than "Tech Support" who just doesn't merely only quote policies on DJI Refresh, its warrantees, and your customer service TODAY, or, well, I'm about to get legal on you.
CAS-1777248-D5L2M1 . You should find my contact info in there.
The REFURBISHED - NOT NEW replacement from my case back in September now has issues it never originally had, and I have another invoice for replacing what should not have even been a problem, since I sent it into your repair dept. The invoice I just received back even says "1. No crash found in available flights. 2.) Obvious damage that impairs normal function to unit. Conclusion:Cause of issue is damage due to force impact." It never had a forceful landing or impact in the less than 8 months since its return to me. It was never out of its case when not in use, and I got into landing it into my hand to prevent just those issues. I've BABY'ed this thing.
I now am being told that two control arms, middle frame module, and entire gimbal need to be replaced when I only sent it in with an issue resulting from the Original Repair. GIMBAL OBSTRUCTION, AIRCARFT MOTOR OVERLOAD. This was a known issue with the Gimbal camera Ribbon Cable. KNOWN.
And fellow Mavic Pilots, if you've had a bad experience with DJI refresh policies, I want to hear from you. I think a class action may be in order from what I can see on the other forums and general postings about The Mavic Pro drone - especially about this issue.
KEY NOTE: I have a friend dying of Stage 4 Stomach Cancer, who has worked in the wineries of Napa Valley for four decades. He is about to die and all we want to do, or really can do, is give him a video of his vineyards that he can see one last time, from a perspective he was never able to see.
Because of this repair issue, I'm losing valuable time for him. He's not going to last another week. No, I can't just get/rent another drone around here.
DJI, you better respond immediately. <pissed off>