Firmware update failure: need help asap

[Devon125]

I just received my mavic a week ago. I flew it a few times without updating it's firmware and it worked just fine. However this morning I tried to update the firmware using DJi go 4 only for it to reach 5% and give me an alert informing me that the update failed due to the network being disconnected. I restarted the equipment and tried again multiple times but to no avail.
What do I do? Is something wrong with my data connection? Or is it my phone?
Please help me[emoji24]

Btw the phone I used to update the mavic is a Samsung J7 prime if you need to know.[emoji4]

 

[Devon125]

Please keep in mind that I am a noob when it comes to DJi drones.[emoji28]

 

[EsiMavic]

Just keep on trying me 10 plus tries before it succeed

 

[lekrantz]

I'm a noob on mavic but I have had a phantom for some years. Have you tried to connect the mavic to a computer?

 

[Devon125]

I'm a noob on mavic but I have had a phantom for some years. Have you tried to connect the mavic to a computer?

No I haven't. Is there any specific software i should use.

 

[ed1nh0]

No I haven't. Is there any specific software should use.

Enter DJI page and download Assistant 2.

 

[Qoncussion]

Try moving the remote control & phone away from the Mavic, by 10 or more feet, before starting the update. I have this issue too. Whatever 2.4GHz frequency the Mavic is using for transmitting steps all over my phone's wifi connection. Once I moved the R/C away from the Mavic, the update ran smoothly.

 

[Devon125]

Try moving the remote control & phone away from the Mavic, by 10 or more feet, before starting the update. I have this issue too. Whatever 2.4GHz frequency the Mavic is using for transmitting steps all over my phone's wifi connection. Once I moved the R/C away from the Mavic, the update ran smoothly.

I tried your method but it doesn't work unfortunately. Ugh what do I do[emoji43]

 

[Devon125]

Managed to download assistant 2 and update the mavic successfully [emoji16]
Thanks for the help guys!

 

[Top Hat]

Did it prompt you to update SW/FW or you just decided to update on your own?
I haven't updated mine yet, still on the default SW/FW it came with but sooner I will have to.
Good to know some tips, things to do in case the update fail.
How do you check what SW/FW is the mavic on?

 

[Devon125]

Did it prompt you to update SW/FW or you just decided to update on your own?
I haven't updated mine yet, still on the default SW/FW it came with but sooner I will have to.
Good to know some tips, things to do in case the update fail.
How do you check what SW/FW is the mavic on?

I got a prompt

 

[Devon125]

But I think that assistant 2 is the safest bet

 

[Top Hat]

What are the +/- on the latest SW/FW?

 

[Devon125]

What are the +/- on the latest SW/FW?

Not sure. Haven't taken the drone out for a spin yet.

 

[Devon125]

But I'll let u know the results after I fly it[emoji106]

 

[Devon125]

Oh btw the way u can figure out your drones current firmware using dji assistant 2