Forward vision sensor error on brand new Mavic 4 Pro

[bkushner]

That's simply not true. DJI USA has stated that they will use their best efforts to facilitate the 1 year warranty from the U.S. for all Adorama sales by sourcing the necessary refurbs from DJI Canada, entirely at their expense, and any pilot caused damage repairs will be charged based upon their repair estimate. It's not a guarantee, because the Customs holds are still delaying shipments, but they are doing their level best to help! If one doesn’t make it through, they'll ship another. Just don't expect a normal 10 day turnaround. Might take 60 days.

Can you show me where DJI said this?

 

[GadgetGuy]

Can you show me where DJI said this?

Not only does the "What's in the box" listing on Adorama state "Limited 1 year DJI Warranty," but DJI USA confirmed everything I wrote above in a contemporaneous telephone conversation I had with a supervisor in charge of all warranty issues to verify the warranty coverage. You can call them yourself and confirm it. Phone number is above in Post #8.

 

[bkushner]

Not only does the "What's in the box" listing on Adorama state "Limited 1 year DJI Warranty," but DJI USA confirmed everything I wrote above in a contemporaneous telephone conversation I had with a supervisor in charge of all warranty issues to verify the warranty coverage. You can call them yourself and confirm it. Phone number is above in Post #8.

I have called them and they said no warranty services are being offered to US Buyers of Mavic 4 Pro. Adorama took stock from another Country so it's no different then buying from Korea. They simply aren't able to do it. So I guess we'll see if any adorama buyer here ever needs Warranty.

 

[BlueHeeler]

Good Luck, let us know how things go. My guess is your M4P has a faulty sensor that did not get noticed.

 

[Cafguy]

DJI will NOT warranty in the U.S. if you purchased elsewhere BUT THEY WILL probably give you the information for one of their enterprise model shops and they may fix it there. DJI wont cover your cost to ship it to korea and that can run you almost 100 bucks. But they won't abandon you simply because you reside in the U.S.
DJI probably goes this route for now because shipping the Batteries overseas can be a real pain.

 

[rgarjr]

This is a concern. I bought from Adorama in the US but DJI will still not support the drone..They have no way of getting products back into the US. It's a real crap shoot buying one of these in the US if you need repair. Even minor damage cannot be fixed.

Yeah definitely a big gamble having one of these big boys

 

[iceman77]

DJI will NOT warranty in the U.S. if you purchased elsewhere BUT THEY WILL probably give you the information for one of their enterprise model shops and they may fix it there. DJI wont cover your cost to ship it to korea and that can run you almost 100 bucks. But they won't abandon you simply because you reside in the U.S.
DJI probably goes this route for now because shipping the Batteries overseas can be a real pain.

So my Korean seller, being a nice guy, sent me a shipping label, to ship the drone back. I was chatting with DJI support yesterday and they claim they will need only the drone and the RC. But this statement of yours "shipping batteries overseas" concerns me now. While I am planning to send the drone unit alone, no batteries and etc, DJI support mentioned sending RC as well, which has batteries in it. Now, you might be asking, how did I get the drone then at first place. I bought this fly more combo, which comes with 3 batteries. and it was shipped with Fedex. Dunno, maybe seller did not disclose that package had batteries, and, maybe, Korean Fedex does not care, I am little concerned if Fedex here would not pick on me what am I shipping overseas and etc. Maybe I am just overthinking here, stressing for nothing....

Also, do you guys think, that Korean seller, will he be able to open a case for this drone with DJI support, as drone is registered under my name, my DJI account. Maybe I should be opening a case with DJI for repair, its just when I switch DJI support page to Korea, I am getting Korean language, that unfortunately I cannot read. Any suggestions what should I do?

 

[KS-6]

Are you not able to update to 0300? Or is that update specific to the RC Pro 2 controller?

New Update for RC Pro 2

Jul 25, 2025

New update for RC Pro 2 - Normal Dji nonsense about fixing mosquitos and bugs and flys

• Suren
• Replies: 10
• Forum: Mavic 4 Pro

• 

 

[iceman77]

Are you not able to update to 0300? Or is that update specific to the RC Pro 2 controller?

I was rushing to connect the drone to the DJI Assistant app the moment I seen you reply. Unfortunately this seems like update for RC Pro 2 controller, drone and RC2 (that I have) is still on 0200. So no luck here...

 

[FlierX]

Did you purchase any kind of insurance through State Farm or other company? I wonder what options you might have if you did. The very first thing I am going to do before even unboxing my drone is purchase a policy.

Please keep us updated on what you do each step of the way. Like many others, I am waiting on one from S. Korea as well.

Have there been any documented cases of this happening on units shipped from Japan? I only ask because someone mentioned that this seems to most prevalent on units from S. Korea.

 

[iceman77]

I have two other DJI drones purchased from same Korean seller, got an Air 3S and Avata 2, both shipped from Korea, no issues at all, delivered within few days, they both work like a charm. I purchased the DJI Care Refresh for both, unfortunately I was not able to do the same for my M4P, as that model is not supported in the US market. Its weekend here, but I will be sending the drone back to Korea on Monday, in fact, I even opened a Replacement Case with DJI Service Center in Korea (since drone is registered under my name, I had to do it), with return address to my Korean seller, who agreed to ship the package back to me to US. Got a "CAS-" number, all is set up! I am little anxious about shipping the package, if Fedex gonna pick on me shipping batteries overseas, apparently, seller had no issues doing so, and they sent it by Fedex, but dunno, it is maybe just that Korean Fedex does not care or seller simply did not disclose it. Dunno.. We will see. I will update y'all on Monday!

 

[Cafguy]

They have special containers to ship batteries overseas, but they dont hold as much as the regular contianers apparently. Hence the fee. last I heard shipping there will run you a little bit but its not too bad. under 80 bucks I would think.

 

[YorksPhotos]

So my Korean seller, being a nice guy, sent me a shipping label, to ship the drone back. I was chatting with DJI support yesterday and they claim they will need only the drone and the RC. But this statement of yours "shipping batteries overseas" concerns me now. While I am planning to send the drone unit alone, no batteries and etc, DJI support mentioned sending RC as well, which has batteries in it. Now, you might be asking, how did I get the drone then at first place. I bought this fly more combo, which comes with 3 batteries. and it was shipped with Fedex. Dunno, maybe seller did not disclose that package had batteries, and, maybe, Korean Fedex does not care, I am little concerned if Fedex here would not pick on me what am I shipping overseas and etc. Maybe I am just overthinking here, stressing for nothing....

Also, do you guys think, that Korean seller, will he be able to open a case for this drone with DJI support, as drone is registered under my name, my DJI account. Maybe I should be opening a case with DJI for repair, its just when I switch DJI support page to Korea, I am getting Korean language, that unfortunately I cannot read. Any suggestions what should I do?

If you are within the 30 return window through PayPal and ebay I would return it as new defective for refund or exchange. Personally I would choose refund and rebuy if the price is close. Who knows how long it would take for repair or replacement through DJI. It's just to much money to be floating in a foreign country. It's the same reason I wouldn't do a preorder.

 

[iceman77]

Okay guys, I have dropped the package with Fedex, drone is going back to Korea. They did not ask any questions, my Korean seller was super nice to provide all custom documents and return shipping, I did not pay a penny out of my pocket. So fingers crossed here!

 

[Phantomrain.org]

I understand you sending the Unit back after your purcahse from someone who got it thru Customs but how are you Negotiating getting it back to your House thru customs , this is where I lost my early momentum of getting this drone. ?

Updated: I see its going back to the Korean Seller and than he is going to send back to you, thats the plan .

Phantomrain.org
Gear to fly in the Rain, Land on the Water.

 

[iceman77]

Quick update on this case: Drone arrived safely back to Korea and my seller forwarded it to DJI service center in Korea, with the case number I opened for it. Now, hope it gets resolved quickly. More waiting for me, but it is what it is...