That's obviously wrong, and bad information provided by the DJI support person. Perhaps the terminology threw them off too. I know different people refer to it differently but it's either an electronic shutter or a mechanical shutter. As of today, below the Inspire line, the only DJI drone with a mechanical shutter is the
Phantom 4 Pro.
You could just as easily check the DJI website for the specs on the
Phantom 4 Pro and the Mavic Air:
Phantom 4 Pro:
Mechanical Shutter Speed | 8 - 1/2000 s |
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Mavic Air:
Shutter Speed | Electronic Shutter: 8 - 1/8000s |
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