I went down this rabbit hole back in November 2020.
I would look down and see the home screen for the DJI GO app while flying the drone. The drone was completely controllable at this point.
Through experimentation, I noticed it mostly occurred when trying to start recording video. I'd hit the record button and bang - app crashed to DJI GO home screen. Other times, it would randomly crash. I would be flying and watching the drone, look down to frame the shot and see the DJI Go home screen.
Every time, within a few seconds, I could restart the app and everything was back to normal.
The app crashing was so frequent, however, it made the drone nearly unusable. Probably 40-50% of the time I tried to start video recording, the app would crash. I had to figure this out.
At the time, I was running the following versions:
Smart Controller/RC: 01.00.0820
Mavic2Pro: 01.00.0670
DJI Go App: 4.3.36
I had purchased the setup in Sep 2020 and everything worked fine until early November. I had logged tons of time at this point.
Some things I tried:
-I updated to DJI Go 4.3.37 - No change.
-I had heard a full memory card/bad memory card could cause app crashes. Cleaned/formatted - No change. Different card - no change.
After further research, I learned that RC v.820 had been released after I purchased it. While I don't remember specifically updating to .820, this seemed a likely culprit as the crashes simply started up out of the blue. My policy at the time was to accept all updates that showed up.
The only way to downgrade the firmware is through DJI Assistant.
Through much pain and internet digging, I was able to get DJI Assistant installed on my MacBook and working. I downgraded the RC to the previous version - v.700.
Problem solved.
I have not update the
SC firmware since. They are at least one version past RC v.820 and I had recently considered upgrading.
First problem is that I can't run DJI Assistant on my new MacBook w/
M1 chip....yet. In order for Assistant to work, someone created a piece of software for MacBook's that facilitated the software functioning, but it doesn't work with
M1. This is when I really understood how crappy DJI is with customer service, etc. It's just simply unacceptable that they don't have functioning software for both Windows and Mac.
Second problem is that DJI only provides the last couple of versions of firmware. I used DJI Assistant on someone elses computer and the list of versions didn't go back to v.700.
If the app crashes are still there, I can't revert back to v.700 anymore and I am hesitant to upgrade because of that.
There is another thread where this happened to a new DJI owner at night. He apparently flew into into the water it looks like. What he thought was a complete disconnect, was likely an app crash. He was using DJI Fly 4 and
MA2. You have to read down through the thread to see that it appears to be an app crash.
A couple weeks ago I was flying at night and lost connection with my
mavic air 2 drone. Of course it was over a lake, when the connection was lost and now believe it to be at the bottom of the lake. I put in a claim with DJI and seems like I am getting the typical ******** runaround I read...
mavicpilots.com
I was considering taking the leap and upgrading anyway, but at this point after reading your post. I think I will hold off. It would be great if a new memory card fixes your issues, but I suspect it's the
SC firmware/DJI App combination.
Anyone have this app crash issue running a standard controller and iOS or Android??