Hi All,
I see loads of negative DJI support posts so I thought it worth posting my own positive one
Had a bad experience flying my new Mavic Pro 2 a couple of weeks ago. I've got an Inspire 1 and have flown Phantoms as well, so I like to think I know how a drone should behave (mostly). Anyway, was flying over a swampy area with some trees. Everything was fine for 10 mins or so then suddenly the remote disconnected from the Mavic - grey screen in the DJI Go app where the video ought to be. Instead of hovering in place, the Mavic started to behave very erratically - up down side to side. After about a minute of this i briefly got a connection with the remote. At that point the Mavic shot into the air and hit a tree, ending up falling into the swamp.
You can imagine the feeling watching a Euro 1,450 Mavic fall into the slimy green water. I stripped to my underwear (no joke) and tried to find it in the absolutely filthy stinking water. No luck after 20 mins and starting to get hypothermic (the water was cold) gave up and went home. Went back again later with a wet suit, goggles and torch because I have DJI Care Refresh so wanted to retrieve the body. No luck.
HAving seen so many reports of DJI seeming to always claim pilot fault, I didn't even bother contacting support for a couple of days. Anyway, finally did so and explained what happened. I got a polite response asking me to upload the flight logs, which I did. I also looked at them and you could see the points where contact was lost and where it came back (for a few seconds before the crash). I saw that I'd pulled down on the throttle just before the end, so assumed that would be enough for DJI to say pilot error (even though the Mavic was not responding to any input).
Got another polite reply asking for all the flight data from my phone. I uploaded this to Dropbox for them. Four days later to my surprise and delight I got an email informing me that their data analysis suggested it was a malfunction and thus a warranty case. Today, exactly two weeks after my 'accident'I got my replacement.
So I am very happy with the seemingly impartial and fair way my case was handled!
Hope others have similar experiences in the future as well!
Malcolm
I see loads of negative DJI support posts so I thought it worth posting my own positive one
Had a bad experience flying my new Mavic Pro 2 a couple of weeks ago. I've got an Inspire 1 and have flown Phantoms as well, so I like to think I know how a drone should behave (mostly). Anyway, was flying over a swampy area with some trees. Everything was fine for 10 mins or so then suddenly the remote disconnected from the Mavic - grey screen in the DJI Go app where the video ought to be. Instead of hovering in place, the Mavic started to behave very erratically - up down side to side. After about a minute of this i briefly got a connection with the remote. At that point the Mavic shot into the air and hit a tree, ending up falling into the swamp.
You can imagine the feeling watching a Euro 1,450 Mavic fall into the slimy green water. I stripped to my underwear (no joke) and tried to find it in the absolutely filthy stinking water. No luck after 20 mins and starting to get hypothermic (the water was cold) gave up and went home. Went back again later with a wet suit, goggles and torch because I have DJI Care Refresh so wanted to retrieve the body. No luck.
HAving seen so many reports of DJI seeming to always claim pilot fault, I didn't even bother contacting support for a couple of days. Anyway, finally did so and explained what happened. I got a polite response asking me to upload the flight logs, which I did. I also looked at them and you could see the points where contact was lost and where it came back (for a few seconds before the crash). I saw that I'd pulled down on the throttle just before the end, so assumed that would be enough for DJI to say pilot error (even though the Mavic was not responding to any input).
Got another polite reply asking for all the flight data from my phone. I uploaded this to Dropbox for them. Four days later to my surprise and delight I got an email informing me that their data analysis suggested it was a malfunction and thus a warranty case. Today, exactly two weeks after my 'accident'I got my replacement.
So I am very happy with the seemingly impartial and fair way my case was handled!
Hope others have similar experiences in the future as well!
Malcolm
