I bought a new Mavic 2 Pro last October and have had some inconsistent failures of the barometer whenever the weather drops below 40 degrees. Last spring as the local weather warmed up the problem went away. Now that the weather dropped below 40 degrees again the barometer errors came back along with two very scary flights before I could get the drone on the ground. Looking at the logs, the barometer failed midway into both flights and the temperature was 39 degrees on one flight and 35 degrees on the second flight. The drone specs say the temperature range for flight is between -10 and 40 degree C (14 and 104 degree F). I contacted DJI they say send it back and we will fix under warranty. I sent the drone back with an RMA that they paid for on a Friday. Monday, I had an email saying they had received the drone and was waiting for diagnostics. Tuesday, they sent me an email that they were sending the drone to the repair and shipping department. Wednesday, I got an email saying they had repaired the drone and were shipping it and to expect delivery on Monday.
Monday I received the drone and they had sent me what looks to be a brand new drone serial number and all… Plus I had forgot to take my polarizing filter and memory chip out before sending it in and they had sent those back as well.
I’m flabbergasted at the service I received from DJI… There may be others that haven’t had this result, but I am impressed! Great job DJI, my next drone will probably be a DJI as well.
Monday I received the drone and they had sent me what looks to be a brand new drone serial number and all… Plus I had forgot to take my polarizing filter and memory chip out before sending it in and they had sent those back as well.
I’m flabbergasted at the service I received from DJI… There may be others that haven’t had this result, but I am impressed! Great job DJI, my next drone will probably be a DJI as well.