Guarantee won´t cover it

[palito]

I bought a MIni4 Pro in Nov. It developed stress cracks in housing.
No accidents in flight, no dropping on ground. DJI won´’ fix it under guarantee.
I just found cracks while preparing for a flight the next day.
They say since it was in my possession when damage occurred so they can´t determine the cause. And thus the guarantee won´t cover it.
What kind of guarantee is that?

 

[Cafguy]

I would think that your damage would be easy to determine. There is NO WAY a drone would receive that kind of damage in a crash and its camera and gimble still be operable.

 

[palito]

I find it hard to believe they won't honor the guarantee. It certainly will make me think twice about any upgrade in equipment with them.

 

[mavic3usa]

I think for DJI Care Refresh, this is where buy once cry once comes in. When DJI insists no warranty coverage, your service plan will kick in and you get another drone.

In your case, sometimes you just have to ask DJI twice.