Help with self unlocking AC shows no unlocking certificate

Lets Fly · Oct 4, 2019

Got on, was accepted, went to DJI on my iPad to unlocking license press Sync sync ok, press APP nothing happens, press aircraft and says no license.

brucewol · Oct 4, 2019

as i mentioned earlier, one reason for this could be that the s/n entered does not match that of your rc. that was my problem. i sent an email to support and they answered this within a day. not sure how they figured out that my s/n was wrong since i didn't include this in the support email. i was unable to read it off the tag on the rc but got it correct s/n from the dji go 4 app. earlier post told how to do this but i think it was under general settings / about and scroll down. don't have the app with me to verify

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Lets Fly · Oct 5, 2019

brucewol said:
as i mentioned earlier, one reason for this could be that the s/n entered does not match that of your rc. that was my problem. i sent an email to support and they answered this within a day. not sure how they figured out that my s/n was wrong since i didn't include this in the support email. i was unable to read it off the tag on the rc but got it correct s/n from the dji go 4 app. earlier post told how to do this but i think it was under general settings / about and scroll down. don't have the app with me to verify

Support - DJI

Welcome to DJI Support. From product support to repair services, we are here for you.

www.dji.com

I thought maybe I had to wait until the day I signed up to use it, which is today. It said I was accepted from Oct. 5th to the seventh as I needed it for the 6th. I see another SN?? under the QR code on the RC that is similar to the AC number.
I will try that and the support site you posted. Thanks for the help.

Lets Fly · Oct 5, 2019

Tried starting over using an SN from the RC. I went to site and when asked to click on the pin of the area I want to open, there are no pins showing on the map, went to the support site to talk to someone, they are only there Mon. to Fri.
Oh well, I'll keep trying.