I am having a big problem with DJI.
They are always trying to turn the situation in their adavantage.
All they do in case of flyaway and lost drone is offering 15% discount on the next drone and if/when you dispute it they just attach the manual .pdf to the previous reply without even taking in account what the customer is asking. BAD AND POOR AFTER SALE AND TECH SUPPORT.
They have no respect for their customer, their after sale is terrible, and their analysts are lazy and with the fakest courtesy incite you to write again should you have other doubts. Of course, all of this will stays unanswered.
Long story short I was flying my drone on a wonderful day:
Compass calibration perfect
No obstacles on the way
Clear sky
0 wind
Antennas full stretched (90 degress)
100% battery
Wow it seems that this is the ideal condition to test what they sell on their specs. With all the above condition the drone should go about 7km in lenght, also because the new
Mavic Platinum has a battery that lasts 30 minutes. WOW.
Well gents, that's the first lie.
Secondly, I was flying at about 5km with 62% of battery left. Battery was going down tremendously despite of the good weather and 0 wind. BRAND NEW BATTERY. 2 weeks new and very few flights beacuse it was raining last week.
Hang on a second, 10:07 flight with all the ideal weather conditions and no wind and with a full battery, without obstacles on the way, and you are telling me low battery? Something must be wrong in the specs isn't it? It should have said that at about 15:00 minute. Otherwise write somewhere that the flying time is 70% of the 100% because after 30% this thing goes crazy.
So they blame me for canceling the return to home.
Now, how about when the app disconnected from the RC at 51% then?
I couldn't control anymore the drone. The screen freezed, no signal, aircraft disconnected ... and the fantastic following features didn't activate:
How to use DJI’s Return to Home (RTH) Safely
Failsafe RTH:
Failsafe RTH happens when your drone loses signal for 3 seconds when using the remote controller or 20 seconds if using Wi-Fi. When it kicks in it will do one of three things depending on how you have set it up. Firstly, if you have it set to RTH then it will ascend to the set RTH height and start to fly back to you, and once you get the signal back, then you can cancel it. Secondly, if you have it set to Hover then your drone will just hover in its current position, so you can walk towards it and re-establish your signal. However, if you fail to re-establish your signal and the Battery RTH is triggered then the drone will either return home or land depending on your Battery RTH settings. Thirdly, it can be set to land, so it’ll just land in its current position.
MY SETTING WHERE TO RETURN TO THE HOME POINT.
ARE WE SERIOUS HERE?
Do you know what DJI took in account?
The last seconds of the flight record when the drone had only 28% and it wasn't enough to go back home.
This is so low from them.
They didn't mention at all the return home failing trigger when with 51% battery.
The drone should have gone back horizontally them start discending.
with the drone getting closer to the home point and with 21% battery from 51 to 30% I could have certainly got it closer, regained connection with the app and have an eye, the gimbal, to look where the drone was and even if it start descending I could have controlled it and landed it safely.
They only want to see what they want to see and for this reason if they don't send me a full refund or a brand new drone, I will charge it back to the credit card company and invite all of you to do so.
#irresponsible
