There seem to be a lot of posts complaining about the service (or perceived lack thereof) of DJI's customer service.
I have had to deal with DJI service twice, once on my uninsured Mavic and one that I have the Care Refresh on. The first episode was the Mavic without Care Refresh and it cost me quite a bit and took several weeks to get it returned to me. While waiting, I decided to purchase a second Mavic Pro directly from DJI with the Care Refresh. Fast forward 7 months - I managed to crash the one with Refresh in to a tree sideways while active tracking my dog. It survived the crash in to the tree, but not the 35 foot fall from the tree to the ground once I was able to encourage it out of the tree with several lengths of PVC. Anyway, I informed DJI what happened and requested an RMA. They sent me the return address label and instructions and from the time I dropped my MP off at UPS until the time I got a replacement back was a week and a half! That was a much better turn around time than what I experienced with my first experience!
I have absolutely no tie to DJI other than a customer of 2 of their Mavic Pros, I have not received any compensation for writing this (and I do not expect to). I'm just very pleased with my most recent experience.
-Rod
I have had to deal with DJI service twice, once on my uninsured Mavic and one that I have the Care Refresh on. The first episode was the Mavic without Care Refresh and it cost me quite a bit and took several weeks to get it returned to me. While waiting, I decided to purchase a second Mavic Pro directly from DJI with the Care Refresh. Fast forward 7 months - I managed to crash the one with Refresh in to a tree sideways while active tracking my dog. It survived the crash in to the tree, but not the 35 foot fall from the tree to the ground once I was able to encourage it out of the tree with several lengths of PVC. Anyway, I informed DJI what happened and requested an RMA. They sent me the return address label and instructions and from the time I dropped my MP off at UPS until the time I got a replacement back was a week and a half! That was a much better turn around time than what I experienced with my first experience!
I have absolutely no tie to DJI other than a customer of 2 of their Mavic Pros, I have not received any compensation for writing this (and I do not expect to). I'm just very pleased with my most recent experience.
-Rod