DJI have Link when you have broken battery, but skuld not send in the battery, you send picture and serialnr about battery.
I cant find that Link, help needed.
When I had swollen batteries, I just went to the DJI web site and found a place to get a phone number and I spoke with someone. They helped me get to the place to report the battery problem. Can you try calling DJI tech support or customer service and speak with them?