Lost Mavic 2 - Help

[ash97]

Alright folks. New to the forum and just recently got myself a second-hand M2P. Unfortunately during a flight today the drone completely fell out of the sky and ended up in the sea... the drone itself is brand new as it was a replacement for the previous owner, would this be covered under the warrenty? The drone is unrecoverable.

TIA

AT

 

[PhantomFandom]

Alright folks. New to the forum and just recently got myself a second-hand M2P. Unfortunately during a flight today the drone completely fell out of the sky and ended up in the sea... the drone itself is brand new as it was a replacement for the previous owner, would this be covered under the warrenty? The drone is unrecoverable.

TIA

AT

It depends greatly on what happened. If it is indeed still under the 1-year factory warranty and it was a defect then you may be able to get a replacement. If it was pilot error then there is no replacement. How that is determined is with the flight logs.
Since you were not able to recover the drone itself, the only thing they can go on are the logs from your device. If you upload them to the PhantomHelp DJI Log Viewer and then post a link here, the experts on this site can have a look at them. Depending on what is found, you may then have a case to make with DJI.

 

[Thomas B]

Alright folks. New to the forum and just recently got myself a second-hand M2P. Unfortunately during a flight today the drone completely fell out of the sky and ended up in the sea... the drone itself is brand new as it was a replacement for the previous owner, would this be covered under the warrenty? The drone is unrecoverable.

TIA

AT

Note the above reply.

The chances of getting you drone replaced under warranty without having the hulk to return to DJI are very close to zero. Just FYI.

Still worth a try.

 

[sar104]

If you post the txt log there may be telemetry data that might persuade DJI to consider it as a warranty case.

How to retrieve a TXT log: DJI Flight Log Viewer | Phantom Help