- Jul 13, 2019
They told me that one year ago (lol). They are not gonna fix it...By way of an update - and for the information of anyone with a Mavic 3 Classic drone - DJI has now confirmed by email to me that "The issue with your Mavic 3 Classic is not related to hardware, but to firmware. Sadly, the fix could not be implemented in the recent update, but we will follow up in the future."
That 'recent update' was firmware V01.00.0400.
They told me to rollback firmware, then await new firmware, then refresh the new firmware - and now they're telling me to await some future fix, with no timescale given?
They have confirmed that my drone has a defect - one that is firmware related, not hardware related - but they maintain their position of no refund? This makes no sense and is a clear breach of consumer law.
They have offered to check my drone - by doing a comparison - but what is the point since they appear to be acknowledging that all Mavic 3 Classic drones have this issue? And why, given the presumably vast numbers that have been sold to date, are there only a few people like me complaining - if the issue is firmware-related?
I am going to have to take some time here to consider my options and next steps.