Mavic air 2 care refresh faulty replacement now lost upon return to facility.

[Stevo_b]

So on July 3rd my mavic air2 replacement was eagerly recieved after having a mishap with the first one which ended up in water.

After loading firmware etc etc the 'new' drone was ready to fly, a gymbal motor overload warning was being displayed soon after take off! Great!

After many emails & messages to support, 3weeks later I sent the faulty unit back.

I am as of now 12th Sept still waiting for my drone! Apparently there is a case going between UPS & DJI , DJI are waiting for the outcome![emoji2369]
What the hell does that mean?
Why should I be left without my drone for months on end?

 

[Starz]

Reality is, you are not the first, and will not be the last for this type of issue.
USPS took 15 days to deliver a box for me the other day that normally takes 5 days. Hope you get it worked out.

 

[AtortPhotography]

So on July 3rd my mavic air2 replacement was eagerly recieved after having a mishap with the first one which ended up in water.

After loading firmware etc etc the 'new' drone was ready to fly, a gymbal motor overload warning was being displayed soon after take off! Great!

After many emails & messages to support, 3weeks later I sent the faulty unit back.

I am as of now 12th Sept still waiting for my drone! Apparently there is a case going between UPS & DJI , DJI are waiting for the outcome![emoji2369]
What the hell does that mean?
Why should I be left without my drone for months on end?

DJI doesn’t care about customers being without their drone in my experiences whatsoever. Good luck you’ll need it unfortunately.